Windows 10: Microsoft Jigsaw updated and I lost access to all purchased collections

Discus and support Microsoft Jigsaw updated and I lost access to all purchased collections in Windows 10 Gaming to solve the problem; My Microsoft Jigsaw app appears to have updated and now I have lost access to all purchased classic puzzle collections. My only option to would be to... Discussion in 'Windows 10 Gaming' started by BrianKenealy, May 21, 2020.

  1. BRIANKENEALY
    BrianKenealy Win User

    Microsoft Jigsaw updated and I lost access to all purchased collections


    My Microsoft Jigsaw app appears to have updated and now I have lost access to all purchased classic puzzle collections. My only option to would be to repurchase them. Is there a way to get these back? I am unable to redownload anything I owned without purchasing again.

    :)
     
    BrianKenealy, May 21, 2020
    #1
  2. PENNYMILLY
    PennyMilly Win User

    Jigsaw has lost all my purchased collections

    Jigsaw suddenly cannot connect to Xbox from my Win10 PC and has lost all my purchased collections. It askes me to sign in to the Xbox app and try again. The Xbox app IS signed in. I've logged out, reinstalled, rebooted, updated, run the trouble shooter
    and anything else the support staff can suggest, but they seem to have no solution. It's almost as if it tries to connect but fails very quickly. It is only jigsaw that fails. The whole Solitaire collection IS signed in apart from Jigsaw. Has anyone found
    a solution?
     
    PennyMilly, May 21, 2020
    #2
  3. WILFRED MAC
    Wilfred Mac Win User
    Jigsaw has lost all my purchased collections

    Hi PennyMilly,

    There's a lot of possible reasons why you're unable to sign in on a certain on the Xbox app. One of which is having a corrupted app file. To help you resolve this concern, I recommend that you perform the steps below:

    Step 1: Reset the Xbox app.

    1. Click Start and click Settings.
    2. Select System.
    3. Select Apps & features.
    4. Find the Xbox app and click Advanced options.
    5. Click Reset.
    6. Restart your device so that the changes can take effect.

    Step 2: Reset the Microsoft Jigsaw from the Settings menu to resolve any corrupted game data.

    1. Click Start and click Settings.
    2. Select System.
    3. Select Apps & features.
    4. Find Microsoft Jigsaw and click Advanced options.
    5. Click Reset.
    6. Restart your device so that the changes can take effect.
    Step 3: Uninstall the Microsoft Jigsaw from program list.

    1. Click Start.
    2. Right-click on the Microsoft Jigsaw from the program list.
    3. Click uninstall.
    4. Reinstall the game from Windows app store.

    If the issue persists, I highly recommend that you get in touch with our Microsoft Casual Games Support. They are the dedicated support that can definitely assist you in a complicated issue on the game Microsoft Jigsaw. To do this, you may refer to the link
    below:

    Microsoft Casual Games Support

    Kindly update us with the results, so that we can assist you further
     
    Wilfred Mac, May 21, 2020
    #3
  4. SKCARLQ
    skcarlq Win User

    Microsoft Jigsaw updated and I lost access to all purchased collections

    Error Code 0x803F8001 for Microsoft Jigsaw

    Running through the troubleshooting steps didn't have any affect until I:

    1. uninstalled the MS Jigsaw app,
    2. logged in with a different user account,
    3. installed it under the secondary user account,
    4. then switched back to my primary account and
    5. reinstalled the MS Jigsaw app under my primary account again.

    It remembered I had purchased the Premium Jigsaw app and still has my point balance, but I lost all the collections that I had previously purchased with points.

    I did this on both machines and simply uninstalling and reinstalling it didn't work. I needed to install it on the 2nd account before it would reinstall on the 1st account.
     
    skcarlq, May 21, 2020
    #4
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Microsoft Jigsaw updated and I lost access to all purchased collections

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