Windows 10: Microsoft Keyboard + mouse Bluetooth QHG-00015 issue

Discus and support Microsoft Keyboard + mouse Bluetooth QHG-00015 issue in Windows 10 Drivers and Hardware to solve the problem; Hi all, i bought in last Friday new Microsoft Keyboard + mouse Bluetooth - QHG-00015 few things i want to know: 1. this set know to work in same... Discussion in 'Windows 10 Drivers and Hardware' started by Tom Koifman, Mar 21, 2021.

  1. TOM KOIFMAN
    Tom Koifman Win User

    Microsoft Keyboard + mouse Bluetooth QHG-00015 issue


    Hi all,

    i bought in last Friday new Microsoft Keyboard + mouse Bluetooth - QHG-00015


    few things i want to know:

    1. this set know to work in same time with 2 pc's?

    2. if no why i need to re-connected the Bluetooth every time again and again? the devices already paired?


    i not see this issue with other Bluetooth devices i have.


    you might know?

    :)
     
    Tom Koifman, Mar 21, 2021
    #1
  2. XYLEE DEL
    Xylee Del Win User

    Bluetooth driver goes missing when using with Surface wireless keyboard and mouse

    Hi Lawrence,

    This issue may have occurred due to connection issue between your computer and with the mouse and keyboard, or a software conflict. Since the driver is updated, we suggest that you check these articles for further troubleshooting steps:


    Meanwhile, can you also tell us the current driver that you have?

    Get back to us so we can assist you further.
     
    Xylee Del, Mar 21, 2021
    #2
  3. MELCHIZEDEK QUI
    Melchizedek Qui Win User
    can't connect bluetooth device.(mouse and keyboard)

    Hello,

    For us to better assist you, we'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • What is the make and model of your mouse and keyboard?
    • Were there any recent changes made prior to this issue?

    Meanwhile, we recommend performing the suggested workarounds in this article
    to resolve Bluetooth issues in Windows 10.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Mar 21, 2021
    #3
  4. MELCHIZEDEK QUI
    Melchizedek Qui Win User

    Microsoft Keyboard + mouse Bluetooth QHG-00015 issue

    Microsoft bluetooth keyboard / running Windows 10

    Hello Betty,

    The issue could possibly caused by software conflicts, outdated drivers and compatibility issues.

    For us to better help you, kindly provide the following information:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • What is the exact model of your Bluetooth keyboard?

    Meanwhile, we recommend performing the suggested workarounds in this article
    to troubleshoot response failures in a Bluetooth keyboard.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Mar 21, 2021
    #4
Thema:

Microsoft Keyboard + mouse Bluetooth QHG-00015 issue

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