Windows 10: Microsoft LifeCam Studio intermittent freezing

Hi,I have an issue with a bunch of Microsoft LifeCam Studio webcams. The picture will freeze. It can be after 5 minutes of use, or even 45 min.Fully patched Windows 10, 64 bit, build 19042.It does not do it all the time. It does not seem to matter what USB port we use or the type USB 2 or 3 In testing it does not matter what app. So it freezes in Windows Camera app, Zoom, Teams and Xsplit.We recently purchased a new Microsoft LifeCam Studio to see if maybe it was old hardware, or a hardware fault with our current crop of cameras; but the result is the same.

:)

 

Microsoft Lifecam Studio

Today, I successfully installed from Windows Updates, Microsoft - Camera - Microsoft LifeCam Studio for my existing LifeCam. However, my computer cannot locate LifeCam. I did confirm that Microsoft LifeCam is definitely installed on my computer but I
cannot find the icon which opens the program. Does anyone have any suggestions for me? Thanks.

 

lifecam studio error code

Hi Eddie,

Thank you for posting in Microsoft Community.

If I understood you right, you are facing issues installing LifeCam studio. I can help you with it.

First, I would suggest you to run the hardware troubleshooter and check.

Try these steps to run the troubleshooter:

• Type troubleshooting in the search bar.
  
• Click view all in the left panel.
• Select ‘Hardware and devices' and follow the on-screen instructions.
  

let’s update the Firmware and check if it makes any difference.

http://www.microsoft.com/hardware/en-ca/p/lifecam-studio#support

If the issue persists, please uninstall the Microsoft LifeCam application from the control panel and install the fresh version.

1. Right click the screen's bottom-left corner, click Control Panel, and then, under
Programs,

2. Click
Uninstall a Program.

3. When you find the program
Microsoft LifeCam, click it and Click Uninstall.

4. Follow the on screen instructions.

Visit the following link and install the Microsoft LifeCam application.

http://www.microsoft.com/hardware/en-ca/p/lifecam-studio#n

You may also contact the Microsoft hardware support using this link:

http://www.microsoft.com/hardware/en-ca/support/contact-us

Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

 

Microsoft LifeCam Studio

GOOD MORNING

Thanks for responding to my question. My LifeCam Studio is not downloading properly. I've tried every recommendation given and no success.

If I may: I run windows10 PRO on a Gateway SX2855 Desktop. In Installing the webcam, links tell me of the installing and completion of install of the LifeCam Studio. When I open the camera link I see myself on screen with directions to operate the installed
Camera although there would be no image without the LifeCam Studio being installed, there are no features, controls, etc, nothing relating to the LifeCam Studio.

In Programs and Features there is no mention of the LifeCam Studio Although, I found it in Device Manager! I can find no LifeCam Studio software or mention of it on my computer. I have followed the link for "LifeCam Updates", the link goes back and forth
telling me to "make sure that the LifeCam is connected". I do, and nothing happens.

Now I've done all the 'uninstalls and installs' I can think of and the ones I've been instructed to do. I've even bought a Driver Update service. So, please help me if you can. I'm open to any suggestions you may have.

A final though: Do I have a defective Camera?

Bill Gibbs