Windows 10: Microsoft live locked, reset information incomplete

Hello,I am desperately looking for some assistance on behalf of my elderly parents. Possibly not the stereotypical elderly who aren’t terribly computer literate, but historically complicated!They are currently locked out of their Microsoft account. The stumbling block I have is that the recovery information they have provided to allow Microsoft to identify them is incomplete and therefore cannot unblock access. The first issue is that they have listed their uk landline number as the destination for the text message code and there is no alternative email address registered. The page does al

:)

 

Microsoft account purchase information.

Hi Robert,

A corrupted game file is one of the possible reasons why you don't see any information with all of your Microsoft games. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Sign out your account from the Windows Store. Here is how:

• Open the Store app.
• Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.
• Click/tap on the Microsoft account again.
• Click/tap on the Sign out link.

Step 2: Reset Store cache. Follow the steps below:

• Press the Win+R keys to open the Run dialog.
• Type WSReset.exe, and click/tap on OK.
  
  Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.
• The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Step 3: Sign in your account to the Windows Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on Sign in.

Should you need further assistance, feel free to post back anytime.

 

Why is the Win 10 menu incomplete?

Hi Johnny,

Thank you for posting your query on Microsoft Community.

I would appreciate if you could answer a few questions to narrow down the issue.

• 
  What does it mean when you say menu is incomplete?
  
• 
  Did you find any errors?
  

If you have issues with the Start menu, I suggest you to provide more information regarding the issue or if you have any suggestions,
I suggest you to post your valuable suggestions in Windows feedback app. So, that developers will try to implement it in future Windows update.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Lock Screen Image Too Big

Hi,

Thank you for contacting Microsoft Community.

• Is this issue occurs only when the pictures are set from OneDrive?

I suggest you to set the picture for the lock screen using the default lock screen pictures and check whether the issue persist or not, follow the below steps to set the pictures.

• Go to “settings” and click on “personalization”.
• Under “lock screen” tab, select the option from the drop box as “picture”.
• Then under “choose your picture” option, click on any picture and go to the lock screen, check whether the issue persists or not.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.