Windows 10: Microsoft Mail send/receive issue

Can't send/receive emails in Microsoft Outlook, error message is Ox8004010F, running Windows 10. I think the issue started when I did a One drive backup? the file path for the Outlook Data file has changed to One Drive although the file still appears to be in my C drive, I've tried to change it back but it hasn't made any difference. I've tried to create a new profile but that didn't work either. My last option is to reset the Mail app but I'm saving all my emails before trying that, any other suggestions?

:)

 

Outlook Stuck on Send/Receive  

@bartjunited
I have one troubleshooting suggestion for you, but it's slightly advanced method to determine a problem, since you so far found no solution it might help you identify a problem.

Step 1:
Download process monitor: https://learn.microsoft.com/en-us/sy...nloads/procmon

Step 2:
Download my custom configuration for process monitor, find it in attachment

Step 3:
Extract archive to your Desktop or some other convenient location

Step 4:
Run process monitor as Administrator

Step 5:
Click on File -> Import Configuration menu and import the file from extracted archive called ProcmonConfiguration.pmc

Step 6:
Click on Filters -> Filter... menu and in a window that appears unckheck "TCP Receive" option and click OK

Step 7:
Run outlook to be ready to troubleshoot it

Step 8:
In process monitor click on red "trash bin" icon to clear all contents in process monitor

Step 9:
In office click on "send\receive" to start mail syncronization

Step 10:
In process monitor you'll see Cyan colored lines which indicate failed or closed connection or disconnection.
In the output you care only about outlook program (ignore the rest), specifically those ports which you configured for your mail in question
Make sure that for each such cyan line there is corresponding "TCP Receive" for outlook program

If there is no matching "TCP receive" this mean you identified a problem which is that outlook fails to communicate with google for given mail configuration.

If that's the case your next step is to reconfigure mail configuration and try again troubleshoot it.
You'll know your modification to mail configuration works when you see coresponding TCP receive operation.

 

Mail not sending!

Your last reference was to Mailbird- it seems you've reverted to Mail.

The choice of pop3 or imap for receiving mail is up to you.. smtp is a different thing.

Suggest you try sending mail with Mailbird

 

Unable to send mails from Mail app (held in Outbox)

Hi Barrie,

Thank you for updating.

Do you have stable internet connection?

I suggest you to check the date and time setting in your computer.

Please follow the below steps and check.

• 
  Click on the Date and time at the right bottom corner of your screen.
  
• 
  Click on Date and time settings and click on
  Change date and time format on right pane.
  

Also try to access mail through browser and check if you are able to send and receive mail. Do check if you have seamless internet access.

Do try the steps suggested and check the status of the issue. Thank you.