Windows 10: Microsoft Mixed Reality

I have a Surface Studio with 16GB RAM and 1TB SSD, i7 CPU. However, my Samsung Odyssey Mixed Reality Headset will not work with the Studio. Setup is completed without errors and the headset is supposedly ready however there is no video output to the headset! I have the impression that this failure may be due to the very high quality display of the Studio, perhaps the preferred resolution of the screen should be changed although when I did this there was no different result.


It is profoundly unpleasant to have two expensive items of hardware that will not work together! I would really like to know what, if anything, can be done to fix this?

:)

 

lenovo Mixed reality controllers

Hello Bill,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.
• Were there any recent changes made prior to this issue?
• Are you getting any specific error messages when setting up the Mixed Reality Controllers?
• What is the make and model of your computer?

Upon researching, it was stated in this article that KB4284848 "Addresses a performance issue with Windows Mixed Reality on some laptops with hybrid graphics adapters, such as Surface Book 2".
If you're using a laptop that supports hybrid graphics adapters, then its advisable to install the said KB update.

In addition, here are some articles that may help you troubleshoot your Mixed Reality Controllers:

• Troubleshooting Windows Mixed Reality
• Using Windows Mixed Reality FAQ

Looking forward to your response.

Regards.

 

Mixed Reality Portal won't install

Since the steps provided did not help. We suggest checking the Mixed Reality Community and see if there's a similar concern,
or you can post the issue on the forum so that mixed reality developers can take a look at your concern.

Regards.

 

Mixed Reality Portal not loading

We appreciate your response. For now, the Mixed Reality Portal is only available with the Windows Creators Update for Windows Insider. In order to ensure which Windows build you have, you can follow these steps:

• Windows + R.
• Type winver and press Enter.

Once you've determined your build and have successfully installed the Windows 10 Creators Update, you may experience the new feautures offered by the update.

The Mixed Reality Portal may be greyed out because you havn't attached the immersive headset yet. Nevertheless, you can test mixed reality apps on your PC without a Windows Mixed Reality immersive headset by using the
Windows Mixed Reality simulator.

If you need further assistance, let us know.