Windows 10: Microsoft Modern Wireless Headset audio shuts off when muted

When I press the "mute" button or raise the mic boom to mute the headset it also shuts off the audio. This makes the "mute" almost useless. I need to be able to still hear the meeting while muted.Looking in the Microsoft Accessory Center app, there is no configuration for leaving the audio enabled while muted. Realistically, the default behavior should mute the headset while leaving the audio enabled. I wouldn't care if I couldn't change the setting as long as that was the case.

:)

 

Microsoft Modern Wireless Headset mutes the mic and sound when I raise the mic.

My Microsoft Modern Wireless Headset mutes the mic and sound when I raise the mic. How do I get it to only mute the mic and allow the sound to still come through?

I downloaded the Microsoft Accessory Center but that option isn't in the settings.

 

Microsoft Modern Wireless Headset not detected by Microsoft Accessory Center

I recently purchased a Microsoft Modern Wireless Headset, and it's OEM and in Spanish. I live in Bermuda, so a lot of the products we get are for Latina America and Caribbean, which means a lot come in Spanish and we have to change them.

I downloaded the Microsoft Accessory Center and opened it, and it does not detect the headset at all. I've tried the following steps:

• Unpairing and re-pairing the headset
  
• Uninstalling the MS Accessory Center and reinstalling
  
• Running all Windows updates and rebooting
  
• Turning the headset of and on again while the Accessory Center was open
  
• Connecting via the USB dongle
  
• Connecting via the USB cable
  

The Accessory Center was not able to detect the headset at all, but the headset is showing and working in Windows audio properties and Device Manager.

Edit: Sorry if this isn't the right forum - I couldn't find one specifically for Microsoft Accessories.

 

Microsoft Modern Wireless Headset mutes the mic and sound when the mic is raised

Microsoft Modern Wireless Headset mutes the mic and sound when the mic is raised. When looking at the playback option in the sound settings, I see the volume plays, the green bars light up, but won't hear the sound if the mic is raised. When the mic is lowered I can hear it.

When looking at the recording option, when I raise the mic up and down I see the recording volume gets mute and then unmuted. So for some reason when the recording volume is muted the headset won't hear the sound.

Any advice?