Windows 10: Microsoft Modern Wireless Headset sleep mode

After a few hours of not being used, the Microsoft Modern Wireless Headset goes to sleep. Thus when I answer a call it is no good, need to power the headset off then back on for it to wake up and re-establish a connection to the Microsoft USB Link dongle that came with it, I'm not using it in BT mode.How do I prevent the Microsoft Modern Wireless Headset from going to sleep?

:)

 

Microsoft Modern Wireless Headset not detected by Microsoft Accessory Center

I recently purchased a Microsoft Modern Wireless Headset, and it's OEM and in Spanish. I live in Bermuda, so a lot of the products we get are for Latina America and Caribbean, which means a lot come in Spanish and we have to change them.

I downloaded the Microsoft Accessory Center and opened it, and it does not detect the headset at all. I've tried the following steps:

• Unpairing and re-pairing the headset
  
• Uninstalling the MS Accessory Center and reinstalling
  
• Running all Windows updates and rebooting
  
• Turning the headset of and on again while the Accessory Center was open
  
• Connecting via the USB dongle
  
• Connecting via the USB cable
  

The Accessory Center was not able to detect the headset at all, but the headset is showing and working in Windows audio properties and Device Manager.

Edit: Sorry if this isn't the right forum - I couldn't find one specifically for Microsoft Accessories.

 

Microsoft Accessory Center not detecting Microsoft USB Link or Microsoft Modern Wireless Headset

Hello Mehmet, II'm Greg, here to help you with this.

Have you follow these setup steps from Microsoft:

https://support.microsoft.com/en-au/topic/set-u...

Try also the suggested steps here:

https://answers.microsoft.com/en-us/windows/for...

https://answers.microsoft.com/en-us/surface/for...

If one of those doesn't help then Nicole gives the contact information for Support under warranty for the device in the second thread above.

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

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Syncing multiple microsoft modern wireless headsets

Can you sync two microsoft modern wireless headsets to one computer so that a phone call through Webex or Microsoft teams can be heard on both at the same time?