Windows 10: Microsoft Modern Wireless Headset will not download/install microphone driver

I have a Microsoft Modern Wireless Headset and it will not install the microphone driver on one computer. It installs and detects both the audio out and microphone driver on another computer, however it will not for this "new" computer.- I have uninstalled the driver from Device Manager, unplugged the device, restarted the computer, plugged it back in- I have updated the computer completely with HP Support Assistant and Windows Updates, it is on the latest BIOS as well as version of Windows 10 Pro. The working computer is also on Windows 10 pro and an HP laptop.- It will not show in any sound

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Microsoft Modern Wireless Headset low microphone volume

I recently purchased a Microsoft Modern Wireless Headset for use with teams calls etc, however my colleagues are claiming that when on calls it sounds like I am far away and very quiet.

The microphone volume settings are at 100%, and I have no option for a microphone booster like I did with my previous headset.

I'm a little disappointed given this is a Microsoft proprietary headset specifically marketed for teams use (and not a cheap one at that). Is there anyway I can further increase the volume of my microphone?

 

Microsoft Modern Wireless Headset not detected by Microsoft Accessory Center

I recently purchased a Microsoft Modern Wireless Headset, and it's OEM and in Spanish. I live in Bermuda, so a lot of the products we get are for Latina America and Caribbean, which means a lot come in Spanish and we have to change them.

I downloaded the Microsoft Accessory Center and opened it, and it does not detect the headset at all. I've tried the following steps:

• Unpairing and re-pairing the headset
  
• Uninstalling the MS Accessory Center and reinstalling
  
• Running all Windows updates and rebooting
  
• Turning the headset of and on again while the Accessory Center was open
  
• Connecting via the USB dongle
  
• Connecting via the USB cable
  

The Accessory Center was not able to detect the headset at all, but the headset is showing and working in Windows audio properties and Device Manager.

Edit: Sorry if this isn't the right forum - I couldn't find one specifically for Microsoft Accessories.