Windows 10: Microsoft mouse 3500

My mouse is not responding with my Dell laptop even though the light on the mouse is lit. H't aow can I get it to work.. I looked in settings and it didn't appear anything was wrong. How can I get the mouse to interact with the laptop?

:)

 

Microsoft 3500 Wireless Mouse: No Device Detected

Hi Pard,

I appreciate the troubleshooting steps you have tried to resolve the issue. Follow the Methods below and check.

Run the Hardware and Devices
troubleshooter and check.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Click on the Start button, and type “Troubleshooting” on the search bar.
• Click on troubleshooting, then click on “Hardware and Devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

Also perform the steps suggested in the link below and check.

Troubleshooting: Mice

Steps applicable to Windows 10.

Do let us know if you are able to use Microsoft 3500 Wireless Mouse. Thank you.

 

Microsoft Wireless Mobile Mouse 3500

Hello Anthony,

We would like to know more information with regard to using Microsoft Wireless Mobile Mouse 3500. Kindly provide the following information for us to isolate your concern:

• When did the issue occur?
• Did you make any recent changes on your computer?

We would suggest you to check this link and follow
the instruction that can help you resolve the issue on using the wireless mouse.

We are looking forward to your response.

Regards.

 

Microsoft Mouse 3500 Issue

• This is a 3500 wireless mouse which uses a usb wireless transceiver to connect.
• Currently, I'm using Windows 10 Pro.