Windows 10: Microsoft Office / 365, Store etc. grey box appear when trying to sign in to Microsoft account

I'm running Windows 11 Pro attached to a domain run from Windows Server 2019 on a separate on-premises server.I have a user who can log in to Windows using their domain account.But if they then try to log in to apps e.g. Microsoft Store, they get a grey box briefly appear and disappear. They don't even get a chance to enter their email address for their personal Microsoft account.Similarly, if they try to "Add a Microsoft Account" in Windows Settings the same thing happens.If they try to start Word etc. there is a central Microsoft Home 365 subscription shared with their personal Microso

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A grey box appears then disappears when signing into microsoft account


Hi, when I try to sign in to my microsoft account via the store, cortana or settings, a grey box appears then after a couple of seconds will disappear. This means I cannot sign into my account at all! Any help much appreciated, I am running windows 10, on a HP laptop that used to run windows 7, also it is a 64 Bit. If you need any other information, please ask

 

A grey box appears then disappears when signing into microsoft account


I have the same problem and same grey box. After upgrading to Windows 10 from Windows 7, it seems Windows just automatically took the local logon from Win7 during the install. Never asked me for my Microsoft account. So I find out with the local account there is a lot I can not do. I cannot "Sign in with Microsoft account instead" - get big grey box, that disappears. I cannot add another new user account - same grey box. Cannot use the Store. Cannot sync. Cannot use Cortana, etc.

I've searched the Internet for hours, and find that so many people are having this same problem. This is definitely a Microsoft issue. A very few have solved the problem but those steps don't work for my computer. One person's fix was getting the latest update. That didn't work for me either. Someone must have a fix. Maybe an adjustment in the Registry. I'm getting very frustrated.

Laurie

 

A grey box appears then disappears when signing into microsoft account


Same problem. Please point me to a simple solution cuz I am a simple person, not a Microsoft programmer.

QUOTE=marylou;346676]Hi, when I try to sign in to my microsoft account via the store, cortana or settings, a grey box appears then after a couple of seconds will disappear. This means I cannot sign into my account at all! Any help much appreciated, I am running windows 10, on a HP laptop that used to run windows 7, also it is a 64 Bit. If you need any other information, please ask [/QUOTE]