Windows 10: Microsoft Online Order Support - Horrible Customer Service

This ordeal started on 11/30/2020 Cyber Monday.


I purchased a CyberpowerPC Gaming tower for my 9 year old son for Christmas with 2-3 days for shipping. From December 1 to December 10 the Fedex tracking page only had "A label has been created" which in FedEx terms means they never received the product for delivery. So I called order support 877-696-7786 and explained what I have been seeing and want to know the status of the tower. I was told to wait until 12/18/2020 that a resolution will be provided to me after their investigation. I called on 12/18/2020 and after explaining the whole story and was told that it has been escalated and call back on Monday, 12/21/2020. So I called back this morning inquiring on the resolution. Once again I was told to wait 10 business days now and I should receive a call on 12/24/2020 or 12/25/2020 with a resolution.


I have asked if they could just reissue the order and cancel the current one so I could get this gift in time for Christmas and I was told no. They have to investigate. I could cancel the order but then they would not honor the cyber Monday discounted price. So Microsoft is holding my money hostage to investigate an order that never reached the shipper.


If this was Amazon, New Egg, or Costco, etc... the order would have been canceled and reissued immediately. I do not understand why a multi-billion dollar company has this type of horrible customer service. I have spent a total of 6 hours calling order support to receive a different reason/answer to the problem at hand. I asked to talk to a supervisor and/or manager and then they would hang-up on me.


So now I really don't know if this product will actually make it to my house. I could not get that question answered. They could not give me a new shipment date, I cant cancel online. Once again Microsoft is holding my order hostage for some unknown reason.


Hopefully someone from Microsoft will see this and correct their online order support division.

:)

 

Horrible Customer Service from Asus.

That's not exactly horrible customer service.

 

Horrible Customer Service from Asus.

this


You were contacted 2 days later (on christmas weekend mind you) and told you were contacting the wrong people... this thread should just be locked

 

I got no sound microsoft or horrible sound

Hi Roger,

Thank you for contacting Microsoft Community.

In order to help you better, could you please confirm a couple of things.

• What happens exactly when you try to play the sound?
• Are you getting any error message?
• Have you installed all the pending Windows updates?

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to follow below steps and check.

Step 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Step 2: I suggest you to follow the steps from the below article and check if it helps.

Fix sound problems

http://windows.microsoft.com/en-in/windows-10/fix-sound-problems#v1h=tab01

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.