Windows 10: Microsoft order disappear, been charged but cannot located my order

I purchased a Surface Laptop with a bamboo Ink online by Microsoft official website in 10/3, got email and been charged immediately (credit card). After several hours, all history orders disappear.


I call 13 20 38 in 11/3. The stuff cannot locate my order (Laptop and Ink) by the email address but credit card and the order number. But they told me the order is pending due to no payment. I provide the Authorisation number of the charge from the bank. They just told me to wait.


Due to that, I cannot locate my order, I do not know to wait for what. If the order is confirmed, how can I get the information? How could history orders recover? If I do not want wait, could you help cancel the order and return the refund?


Thank you for your help

:)

 

HTC vive order still pending

Hi reme2525,

Since you ordered from Microsoft Store, you can track the progress of your order online by following the steps below:

1. Sign in to your Order history, with your Microsoft account.
2. Locate the order you want to track.he shipping status should be on the same line.
   
3. If it's not there and the purchase is recent, wait a bit and try again.

For help about cancelling an order, download and installation, or pre-orders, see the Microsoft Store help page.

Feel free to post back if you need further assistance.

 

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Hello Denis,

The command in step 2 of Option Two should show your wireless networks listed in priority order. Top of the list is higher.

 

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