Windows 10: Microsoft Outlook Application Crash due to UCRTBASE.DLL

Windows 10 Build 2004

Outlook crashes intermittently and generates the following Application Event Log error.


Event 1000, Application Error 11:06AM, 12/7/2020 Faulting application name: OUTLOOK.EXE, version: 16.0.13426.20308, time stamp: 0x5fc6ea9b Faulting module name: ucrtbase.dll, version: 10.0.19041.546, time stamp: 0x73123758 Exception code: 0xc0000409 Fault offset: 0x0009edbb Faulting process id: 0x41c0 Faulting application start time: 0x01d6ccaedccaa9fa Faulting application path: C:\Program Files x86\Microsoft Office\root\Office16\OUTLOOK.EXE Faulting module path: C:\WINDOWS\System32\ucrtbase.dll Report Id: f8791f7b-faf7-452a-8ff2-7268662a6db2 Faulting package full name: Faulting package-relative application ID:

I have run SFC /SCANNOW

I have completely uninstalled and reinstalled Microsoft Office 365


Here are the properties of the failing file:




:)

 

Default Applications - Can't select Outlook 2013

Hi,
I have Office 2016 but have to use Outlook 2013 due to Exchange limitations for my corporate email account
All works well except when choosing default applications the list only has Outlook 2016
This is a problem as I want to configure the MAILTO (URL:MailTo) protocol to Outlook 2013 (the version I use)
I can't have both versions running together so how can I edit the list/select Outlook 2013 when choosing the default apps for email/MAILTO?

 

Outlook crashes with KERNELBASE.dll error trying to start Export/import option.

Hi Robin,

Thank you for posting your question in the Microsoft Community.

I appreciate the efforts taken by you in troubleshooting this issue. The details provided helps us to avoid repeating the steps.

I can understand the situation must be difficult for you when the application doesn't work as it should.

Please answer these questions to get more clarity on this issue:

1. Is the computer connected to a Domain Network?
   
2. Does the issue occur when you start the computer in a clean boot state?
   
3. Does the Outlook application work fine in a different user account?
   

The file KernelBase.dll is a DLL file stored in the system folder of Windows operating system. It is created automatically during the installation of the Windows operating system. KernelBase.dll is used to launch .exe applications. When it is either
broken, damaged or corrupt, you will get the .dll file missing or not found error when you start the programs.

You can create new profile in Outlook to check if that helps:

https://support.office.com/en-us/article/overview-of-outlook-e-mail-profiles-9073a8ac-c3d6-421d-b5b9-fcedff7642fc

I suggest you to follow the steps mentioned below and let us know about the results.

Method 1:
Register the .dll file.

• Tap on the Windows key on your keyboard and type Command prompt.
  
• Right click and Run as administrator.
• Type: regsvr32 KERNELBASE.dll
• Restartthe computer and check.

Method 2: Copy the same file from another computer.

I would suggest you to copy the KernelBase.dll
file from another computer running the
same version and edition of Windows operating system.

The location of the file KernelBase.dll
differs in each system based on the architecture. If it is 64-bit Windows OS, then the
KernelBase.dll file is located in C:\Windows\SysWOW64. If it is 32-bit OS, then
KernelBase.dll file is located in C:\Windows\System32.

For more information, suggest you to refer the article and create a new profile in Outlook:

https://support.office.com/en-US/article/Create-an-Outlook-profile-F544C1BA-3352-4B3B-BE0B-8D42A540459D

Hope this helps and let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

GUIDE:How to transfer contacts from Microsoft Outlook to Gmail

I'm sitting here in the office, its the end of the year in the school system, and several employees transferring to alternative counties. With this it brings loads of transferring contacts to take with them from their company phone. Well, this one in particular sparked a guide idea. So here it is, How to transfer Outlook contacts to your Gmail account.


Step 1: Sign in to your outlook account.
step 2 In the top left hand corner click File > Import/Export > Export to file > Browse to desired place to save your file > export. Be sure you export the file as .csv (comma separated values)
Step 3 Log into your Gmail account
Step 4 Select 'Contacts' In the subsection you will see a 'Import' button on the right-hand side. Click it.
Step 5 Browse to the location where you saved it > Open it > Click Import.



I would have provided pictures, but I use neither Outlook or Gmail. Hope someone somewhere gets some use from this. *Toast :toast:


=Munki=