Windows 10: Microsoft Photos app crashes after recent update.

Discus and support Microsoft Photos app crashes after recent update. in Windows 10 Software and Apps to solve the problem; Hi, The Microsoft Photos app recently got updated on my PC, after which I noticed a new App start appearing in my Start Menu: Video Editor.... Discussion in 'Windows 10 Software and Apps' started by Kiran J. Holla, Jul 25, 2018.

  1. Microsoft Photos app crashes after recent update.


    Hi,



    The Microsoft Photos app recently got updated on my PC, after which I noticed a new App start appearing in my Start Menu: Video Editor.



    However, after this update, both the Microsoft Photos app as well as the new Video Editor app, both crash when starting up.



    Thanks to this, I have lost the ability to view photos on my machine! There are no alternatives I have found in the store that effectively replace this app; hence, I am stuck!



    I have tried the following to fix this issue but in vain:



    1. Uninstall and reinstall the Microsoft Photos app

    I ran the following command to completely remove the Microsoft Photos app from my PC

    get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage

    I then reinstalled the app from the Microsoft Store. No luck! Still crashes.



    2. Run sfc /scannow

    I ran the command sfc /scannow, but it did not find any issues and simply came back stating "Windows Resource Protection did not find any integrity violations."


    I checked the event viewer to check if there is any comprehensible error that is logged when the app crashes, but found only the following:



    Faulting application name: Microsoft.Photos.exe, version: 2018.18051.17710.0, time stamp: 0x5b4c53ea

    Faulting module name: Windows.UI.Xaml.dll, version: 10.0.17134.81, time stamp: 0x4f4899f8

    Exception code: 0xc000027b

    Fault offset: 0x00000000006a4e02

    Faulting process id: 0x1ab4

    Faulting application start time: 0x01d4242b7c4dd9d6

    Faulting application path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18051.17710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe

    Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

    Report Id: 2ca1701b-ecb6-493d-93d4-492404bdb639

    Faulting package full name: Microsoft.Windows.Photos_2018.18051.17710.0_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: App



    Any help?



    Thanks,

    KH

    :)
     
    Kiran J. Holla, Jul 25, 2018
    #1
  2. abn505 Win User

    Photo App Crashes


    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
     
    abn505, Jul 25, 2018
    #2
  3. lxROKxl Win User
    Windows 10 Photos App crashing when in the edit menu


    Hello everyone!
    Just recently (within the week) my Photos Application has started crashing

    Microsoft Photos app crashes after recent update. [​IMG]

    This happens most often when I'm in the editing menu

    Sometimes it crashes on startup - Sometimes when I enter the Editing Menu - Sometimes when I attempt to edit

    Things I've attempted to do to fix
    • Uninstall and reinstall the app
    • Contact Microsoft Support (cringe)
    • sfc /scannow
    • Restore Libraries to default
    • Created another local account
    • Clear the app cache
    • Check disk health (extremely healthy)
    • Add a Microsoft Account / Connect a Microsoft account
    • Put photos in a different folder / drive
    • The system Troubleshooter.

    NOTHING HAS WORKED

    Possible Causes .
    • My photos are located on another disk Microsoft Photos app crashes after recent update. :)G) - I have an SSD (128GB) for boot - A 1TB regular drive for Programs and another 1 TB drive for documents/photos/etc.

    I've followed every guide possible and still nothing has worked. I need some serious help *Mad
    So strange how it just started happening, Please help, any suggestions are appreciated as this is a major headache for me!
     
    lxROKxl, Jul 25, 2018
    #3
  4. ben201 Win User

    Microsoft Photos app crashes after recent update.

    Windows Photos App crashes


    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
     
    ben201, Jul 25, 2018
    #4
Thema:

Microsoft Photos app crashes after recent update.

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