Windows 10: Microsoft Photos app keeps closing and telling me my files arent the right format and/or...

I have seen this posted many times on this forum.It says the fix is to have the latest version. I have the latest version and Microsoft photo still doesnt work.i know my files arent corrupted because when i close the program and reopen it, it works fine for about 30 sec before telling me my files are no good. and its JPEG, which is obviously supported.So, whats the REAL fix?

:)

 

Microsoft Photo App

To further isolate the issue, please answer the following questions:

• What email app and account are you using?
  
• What are the file formats of the photos?
• What troubleshooting steps have you tried so far?

Looking forward to your response.

 

WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

http://windows.microsoft.com/en-US/windows-10/photos

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

• 
  

 

How to bring back Photo Viewer in Windows 10?

Unfortunately, none of the above answers worked for me, but they pointed me in the right direction.

1. Right-click on an image in Windows Explorer, choose Open With, then Choose another app.
   
2. In the dialog, scroll down and click on More apps, then `Look for another app on this PC.
   
3. Then, at the bottom right, choose All Files (*.*) instead of Programs (*.exe ...), then navigate to C:\Program Files\Windows Photo Viewer and choose PhotoViewer.dll.
   
4. Photo Viewer opens. Close it.
   
5. Repeat Step 1: Right-click again on the image, choose Open With, then Choose another app.
   
6. Again scroll down to click on More apps.
   
7. Now Windows Photo Viewer appears in the apps list. Choose it and click on Always use this app to open .png files.
   

Once you did steps 1-4, you don't have to repeat them for other file types. Steps 5-7 should suffice.