Windows 10: Microsoft Photos app not importing video

Could someone please help me with the video project feature in Photos? It will allow me to import photos into my project but no video clips. I am using .file type that it purportedly accepts (.avi) and have tried others as well. I have tried to do it from a file landed on jump drive, desktop, and Documents folders. I do not see any adjustment in Settings regarding type of files or memory size. And, repair and resent features through settings have not worked. Advice? Thanks.

:)

 

Photos app not importing my photos from my camera

Hello Wendy,

Thank you for posting your query on Microsoft Community.

I would appreciate if you can provide us the following information to help us understand the issue better.

• What happens when you try to import pictures from camera? Do you get any error message?
• Does your camera gets detected by Windows when you connect it?

Let's try the steps below to import photos from camera to your PC.

• 
  Connect a camera your PC.
  
• 
  Open the Photos app.
  
• Swipe up from the bottom edge.
  
  (If you're using a mouse, right-click within the app.)
• 
  Tap or click Import.
  
  If you have problems or want to import from a DVD, see
  Import photos and videos from a camera, phone, or DVD.
  
• 
  Tap or click the device you want to import from.
  
• 
  The app automatically searches for all photos and videos that it hasn’t imported before and selects them. You can also swipe down on or click each photo and video you want to import, or tap or click
  Select all.
  

Also Uninstalling and reinstalling the camera driver may help us in getting this issue resolved.

Step 1: Uninstall the Drivers.

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on “Device Manager” from that list.

c. Search for the Camera driver in the list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
from the computer.

d. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Camera manufacturer’s website and search for the latest Windows 10 drivers available and then install it by following the instructions given in the website.

Hope it helps. Please let us know on the status of this issue. We will be glad to assist you.

Thank you.

 

Photo import procedure?

Hi Duanestory,

We appreciate you for being a part of Windows 10.

We need more information to help you better.

1) How are you exactly trying to import the photos in Windows 10?

2) Where exactly you refer to, when you say " box that displays them has no "import" button"? Is it in Photos app/any other source?

Follow the below steps to import the photos from your phone through Photos app and check if it helps.

• Open the Start menu, type Photos in search bar results and click on Photos app from the search bar results.
  
• Click on the (...) Symbol at the top right corner of the Photos app.
• The icon next to (...) Symbol is the Import icon, Click on it.
• Follow on screen instructions to import the photos from the connected device to your computer (Android/Windows/other device)

Reference: I suggest you to refer the below articles and check if it helps.

Import photos and videos from a camera, phone, or DVD

http://windows.microsoft.com/en-us/windows-8/import-photos-videos

The above article applies to Windows 10 also.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

importing photos

Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

• Open File Explorer.
• On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

Another option you have is to import the files solely using File Explorer. Here's how you can do it:

• Connect the SD card into the computer.
• Launch File Explorer.
• Click on This PC.
• Locate your SD card under Devices and drives.
• Double-click on the SD card.
• Manually choose which photos to move into your local folders. Right-click on each photo and choose
  Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
  Paste (Ctrl + V).
• If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
• If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

Tell us which method works best for you.

We're here if you need more help.