Windows 10: Microsoft Photos crashing on new image.

Hello there,


We have a strange issue I was wondering if someone could help me with.


A new PC with a fresh image of windows 10. Windows Photos app is crashing on launch. The program has never successfully launched for the user. When logging in with my credentials the program works fine. I gave her local admin right thinking it may be a permission issue but that did not fix the problem. Also tried doing a reset in settings for the app and that also didn't resolve. Here is the event for the crash.


Faulting application name: Microsoft.Photos.exe, version: 2020.19111.24110.0, time stamp: 0x5e7549b1

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.17763.1131, time stamp: 0x06c5567a

Exception code: 0xc000027b

Fault offset: 0x0000000000701ce2

Faulting process id: 0x3ce0

Faulting application start time: 0x01d61fff28d1917d

Faulting application path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report Id: be115a01-b7db-4b55-bc32-81683d4ab887

Faulting package full name: Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App


I was starting to think it was the OOBE for photos that was causing the problem so I took the settings.dat file from another PC and placed it in her Appdata\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\Settings folder.

:)

 

Windows Photos App crashes

So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

Information about the error:
This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

I found two intresting facts about the error:
- If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
- I created a new local account and the app does seem to work on that new account until now.

Steps I have tried:
- Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
- Reregister the App - did not change anything
- Scan the System with sfc and dism - no errors
- Use System resstore - see above, did only work for a few minutes.

Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...

 

Photo App Crashes

The latest Microsoft update on 8/28/2015 fixed the crashing problem.

 

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