Windows 10: Microsoft Photos error message, "Something went wrong. Your files might not have imported."

I'm trying to import pictures from a SanDisk to my PC. I keep getting the error message "Something went wrong. Your files might not have imported."

:)

 

iPhone photo import failure. "Something went wrong"

Hi,



Thank you for writing to Microsoft Community Forums.



We understand you get an error “Something went wrong”, when importing Photos from iPhone using Microsoft Photos App.



Adding to GoBYU suggestions, here is some additional information that you may want to check.



Since you are importing 1000’s of photos at a time, this could be the reason you are receiving the error. We would suggest you to importing the photos in batches of 250-300 photos at a time and see if it works for you.



Couple of our users were also able to fix the issue by changing the file permissions for the Pictures folder. We can also try changing file permissions and see if that makes a difference. Please refer to the steps mentioned below:

1. Right click on the Pictures folder and select
   Properties.
   
2. Click on Security Tab, click on your username and click on
   Edit.
   
3. Select Full Control check box and click on
   OK.
   

However, if iCloud is enabled on your iOS device, you won’t be able to download your photos or videos. Your images exist on iCloud but not on your device. If you want to open or import these photos or videos to your PC, do so using the iCloud desktop
app.



For more information, see
Import photos and videos from phone to PC.



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Unable to import photos - "something's wrong" error.

Hi,

To better assist you with your concern about error in importing photos, we need to ask you a few questions:

• Did you make any changes in your computer recently?
  
• Are you importing your photos from a device or from a Cloud service like OneDrive, iCloud or Dropbox?
• What troubleshooting steps have you done so far?

Looking forward to your response.

 

Unable to import photos from Android device

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• How are you trying to import the photos?
  
• Do you receive any error message/code when trying to import the photos? If yes, what is the error message?
  
• When you say, “photos previously - some are now corrupt or cannot be opened”, what is the complete error message that you receive?
  
• Which program are you using to open the photos?
  

To import photos, you may refer the section Android devices from the article

Import photos and videos from phone to PC.



You may try restoring the files to a previous version and see if that helps. Please follow the steps mentioned below:

1. Navigate to the location where the photos are stored.
   
2. Right click on the folder and select Restore previous version.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator