Windows 10: Microsoft Photos "The File in Use" Error 0x80070020 When Exporting to Video

A client recently contact me to assist with a problem she was having when making an mp4 video using the Photos app in Windows 10. Everything worked fine until she went through the final part of the process to create export the video to a folder on her PC. Upon doing so, the PC would spend a significant amount of time building the video and when it reached the end of the progress bar nearly 30 minutes later, the app would report the below error dialog and force her to end what she was doing. Incredible frustrating to say the least and of course the error message offered no help at all with th

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Error: 0x80070020 The file is in use while exporting a video from Photos app

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the issue that you are facing while exporting a video. We will need the following information from you to help you further:

• What happens when you try to save the file with a different name?
  
• What are the troubleshooting steps that you have tried?
  

As per the description in the screenshot, firstly, I would suggest you to close all other instances of Photos app and then try exporting the video.



If that doesn’t help follow the steps mentioned below:



Method 1: Using a different file name



You can try using a different file name and see if that makes a difference.



Method 2: Saving in a different location



I suggest you to try exporting the file in a different location and see if you are able to export it.



Method 3: Creating a new video



If the issue persists, you can try creating the video from scratch and check if that helps.



For additional information, you may also refer the article
Fix problems with apps from Microsoft Store.



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Photos Export Video Project Problem

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing with the Photos App, while exporting video project. We were able to create and export the video project. So the issue could be with photos app installed in the PC. I would suggest you
to follow the steps mentioned in these methods.



Method 1: Please refer the steps as mentioned in

Fix problems with apps from Microsoft Store article.



Method 2: You can also try to re-install the app using PowerShell. Here are steps to re-install photos app:

1. Open PowerShell (Admin). Right click on the start button and then on PowerShell (Admin).
   
2. Then type: get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
   
3. Once the above command is successful. You can install the Photo app from Microsoft Store.
   

We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Exporting Video File Created with Windows Photo

While using Windows Photos , to upload a file for sharing , after 'Create Video' , the generated export file , results in a pixelated grid output.

A combination of still photos and video clips. The format is .mp4 and shows where saved in File Explorer Directory. There is sound, but no image.

What further steps are required for successful exporting and playback of created video file??