Windows 10: Microsoft PIN - anomaly

MatisRodin · Nov 18, 2021

Hello, I have a puzzle that worries me. I opened my computer today, and I couldn't sign in with my PIN. I fixed to problem at this website with my password, but how was the PIN changed? Has my account been hacked? And there are no options to contact Microsoft through this website, which is really disappointing. I it is a very important issue for me, and the only option to ask help is in this forum. Thank you!

:)

Cluster Head · Nov 18, 2021

Microsoft Passport errors during PIN creation

Microsoft Passport errors during PIN creation

Applies to
•Windows 10
•Windows 10 Mobile

When you set up Microsoft Passport in Windows 10, you may get an error during the Create a work PIN step. This topic lists some of the error codes with recommendations for mitigating the problem. If you get an error code that is not listed here, contact Microsoft Support.

Where is the error code?

The following image shows an example of an error during Create a work PIN.

Error mitigations

When a user encounters an error when creating the work PIN, advise the user to try the following steps. Many errors can be mitigated by one of these steps.
1.Try to create the PIN again. Some errors are transient and resolve themselves.
2.Sign out, sign in, and try to create the PIN again.
3.Reboot the device and then try to create the PIN again.
4.Unjoin the device from Azure Active Directory (Azure AD), rejoin, and then try to create the PIN again. To unjoin a desktop PC, go to Settings > System > About and select Disconnect from organization. To unjoin a device running Windows 10 Mobile, you must reset the device.
5.On mobile devices, if you are unable to setup a PIN after multiple attempts, reset your device and start over. For help on how to reset your phone go to Reset my phone. If the error occurs again, check the error code against the following table to see if there is another mitigation for that error. When no mitigation is listed in the table, contact Microsoft Support for assistance.
Click to expand...

Source and more: https://technet.microsoft.com/en-us/...g-pin-creation

Dyan Rey · Nov 18, 2021

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

Click Start menu and go to Settings.

In Settings, click the Accounts icon.

Click on Sign-in options.

Change both your password and pin one by one.

Let us know how it goes.

Karthicka_R · Nov 18, 2021

PIN at start up

Hi Scott,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I suggest you to follow the below steps how to Change PIN password:

In the search box, type settings.

Then Click on accounts.

Then on the left hand side click on sign in options.

Then you can Select Change PIN password and remove the pin.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

Windows 10: Microsoft PIN - anomaly

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