Windows 10: Microsoft pop-up ads border on Malware though...

This is a fully paid software not some freemium thing and i really dont expect this behaviour from Microsoft.

:)

 

How to remove en.softonic malware that appears on desktop periodically

A kind of malware has somehow gotten onto my win 10 PC. What I get is a small advertisment that pops up in the bottom right on my desktop... When I turn it off (clicking the corner X). It comes back again some time later but with different content.

I haven't timed it but seems lake maybe a 1/2 hr.

I've googled extensively but all the instructions I've found, tell you to use the windows uninstaller to uninstall softonic. And maybe some manual clean up after the uninstall. But there is nothing installed with `softonic' in its name and even when the ad is running there is no process running with softonic in its name.

All the google hits appear to assume the windows uninstaller will know about softonic. Even the manual parts of some of the hits appear to assume you have been successful in unintalling it.

The instructions also suggest several free malware removal products and claim any of them will remove it.
`Zema Anti-malware', `MalwareBytes' and `AdwCleaner'

I tried all those listed in one of the instruction sets, ran the scan but none of them found whatever is running the little softonic pop up ad.

This type of malware apparently falls into a category called a `PUP'.

I never found in the google hits what expected would be there somewhere. A list of steps to remove something like this by hand.

Can anyone here advise me?

 

Malware (Ads by Capricornus)

I suggest running some scans with the free tools mentioned in: Remove pop-up ads and adware from Windows 10 (Guide)

<<https://malwaretips.com/blogs/remove-popup-ads-windows-10/>>

Steps 1 through 3 should be sufficient.

Download the tools scanning with each then reboot aftər each scan.

`~`

 

White Borders To Album Artwork Windows 10

Thanks for the suggestion. I tried this procedure but it has had no effect at all so the problem persists.

Since asking the original question I have downloaded some albums from amazon and added these to the Music folder and the white border has appeared on those albums as well so it would appear it is only artwork added by WMP which is not affected.