Windows 10: Microsoft pop-up scam

My Mom fell victim to the pop-up scam a few weeks ago. She downloaded UltraViewer and the scammers had remote access to her computer. We uninstalled the app. Unfortunately, there are still a couple of bits and pieces that we can't get rid of. We reported this to Microsoft on Monday, July 8, but they have not yet replied, which is very disappointing.We did not even receive an email confirming that we sent the report.My Mother also received a couple of deposits to her bank account, but her bank is handling that part.Anyway, be careful out there, everyone!* Changed to a discussion

:)

 

Scam?

No, that's not a Microsoft phone number.

All these kind of pop-ups/alerts are fake warnings - scams. Never ever call these numbers.

Please read:

• Beware of Phony Tech Support Scams
• https://blogs.technet.microsoft.com...-persist-with-increasingly-crafty-techniques/

• Avoiding technical support scams
• Tech Support Scams – Help & Resource Page
• Best Practices for Safe Computing - Prevention of Malware Infection

In case you keep on getting these fake alerts:

Follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)

You might want to report this to Microsoft (but you don't have to):
http://support.microsoft.com/reportascam

and you might want to watch:

Fake Tech Support Scams – video from the MS Digital Crimes Unit

 

Possible virus or scam

As already mentioned:

All these kind of pop-ups/alerts are fake warnings - scams. Never ever call these numbers.

Please read:
Beware of Phony Tech Support Scams

Normally you just close your browser:
https://blog.malwarebytes.com/threat-analysis/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

11 Fast Ways to Open Task Manager in Windows 10, 11, and 8

You might want to run a quick scan with your Anti-Virus program.

In case you keep on getting these fake alerts:

Follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)

Suggestion to read:

• Scam Pop-Ups: What You Need to Know

• Avoiding technical support scams
• Tech Support Scams – Help & Resource Page
• Best Practices for Safe Computing - Prevention of Malware Infection

You might want to report this to Microsoft (but you don't have to):
http://support.microsoft.com/reportascam

and you might want to watch:

Fake Tech Support Scams – video from the MS Digital Crimes Unit

 

How to remove look-alike pop-ups that claim to be from microsoft?

First off: Please note that SpyHunter is not a recommended product here in Microsoft Community.

That being said...

All these kind of pop-ups/alerts are fake warnings - scams. Never ever call these numbers.

Please read:
Beware of Phony Tech Support Scams

Normally you just close your browser by using the Task Manager:
https://blog.malwarebytes.com/threat-analysis/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

11 Fast Ways to Open Task Manager in Windows 10, 11, and 8

You might want to run a quick scan with your Anti-Virus program.

And: Suggestion to follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)

For later reading:

• Scam Pop-Ups: What You Need to Know

• Avoiding technical support scams
• Tech Support Scams – Help & Resource Page
• Best Practices for Safe Computing - Prevention of Malware Infection

You might want to report this to Microsoft (but you don't have to):
http://support.microsoft.com/reportascam

and you might want to watch:

Fake Tech Support Scams – video from the MS Digital Crimes Unit