Windows 10: Microsoft pop-up scan

My Mom fell victim to the pop-up scam a few weeks ago. She downloaded UltraViewer and the scammers had remote access to her computer. We uninstalled the app. Unfortunately, there are still a couple of bits and pieces that we can't get rid of. We reported this to Microsoft on Monday, July 8, but they have not yet replied, which is very disappointing.We did not even receive an email confirming that we sent the report.My Mother also received a couple of deposits to her bank account, but her bank is handling that part.Anyway, be careful out there, everyone!

:)

 

Microsoft Edge Pop-up Blocker

Hello,

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Open Microsoft Edge.
  
• 
  Click on (…) at the top right corner.
  
• 
  Click on settings.
  
• 
  Click on View Advanced Settings.
  
• 
  There you will be able to manage Pop ups.
  
• 
  If you don’t want then you will be able to turn on/off.
  

Please refer to the link below.

Block pop-ups in Microsoft Edge - Microsoft Support

Hope this helps, keep us posted.

 

Microsoft edge, blocked a pop up ?? allow once ??

Hi,



Thank you for posting the query on Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Open Microsoft Edge.
  
• 
  Click on (…) at the top right corner.
  
• 
  Click on settings.
  
• 
  Click on View Advanced Settings.
  
• 
  There you will be able to manage Pop ups.
  
• 
  If you don’t want then you will be able to turn off.
  
• 
  If you want Pop-ups then you can turn on.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

scanned documents

Hello,

By default, scans are saved in a Scans folder inside the Pictures. Here are the steps on how to get there:

• Press Windows and type pictures
• Click Pictures and double-click the Scans folder.

Furthermore, we suggest that you repair your Word application by following the steps on this

link.

Let us know how that turned out for you.