Windows 10: Microsoft programs not working

Discus and support Microsoft programs not working in Windows 10 Software and Apps to solve the problem; after the update to 10240 this week, the following programs dont work when opened from the start bat, or anywhere for that matter....they open and... Discussion in 'Windows 10 Software and Apps' started by dockmaster, Jul 29, 2015.

  1. Microsoft programs not working


    after the update to 10240 this week, the following programs dont work when opened from the start bat, or anywhere for that matter....they open and disappear!
    Calendar
    Grove Music
    Mail
    People
    Phone Companion
    Photos


    any thoughts?
    thanks
    billd

    :)
     
    dockmaster, Jul 29, 2015
    #1

  2. Microsoft icons, Store, Cortana, Programs not working

    problem seems to have resolved it self after an update. Or one of the times I did a restore took hold. System is operating fine now. Thank you.

    John Thrippleton
     
    johntThrippleton, Jul 29, 2015
    #2
  3. Microsoft icons, Store, Cortana, Programs not working

    Hi John,

    Thank you for posting your query in Microsoft Community.

    Let's try the following steps and check.

    Step 1: Start the computer in safe mode

    Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words
    Safe Mode appear in the corners of your monitor to identify which Windows mode you're using.

    a. When you hit the power button in Windows 10ssss, hold down the
    Shift key when clicking the Restart button.

    b. The next screen will present you with three options. Click
    Troubleshoot.

    c. Next, hit
    Advanced options followed by Windows
    Startup Settings from the next screen.

    d. Your PC will now be rebooted to enable the advanced parameters, which include Safe Mode as well. Once it restarts, you’ll get nine options whereby the following commands
    apply:

    • F4 for Safe Mode
    • F5 for Safe Mode with Networking
    • F6 for Safe Mode with Command Prompt
    Step 2: Perform Clean boot to avoid any third party software conflict.

    To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

    Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

    How to perform a clean boot in Windows

    Note:
    Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

    Step 3: Run System File Checker tool

    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

    Press Windows key + X and click
    Command Prompt (Admin)

    Type the following command and press Enter

    sfc /scannow

    Note: Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

    Step 4: Create new user account and check.

    Press Windows key + R to open
    RUN box

    Type control userpasswords2 and press
    OK

    Under User Account window and under
    Users tab, click Add tab

    Under How will this person sign-in windows, click the option at the bottom
    Sign in without a Microsoft account (not recommended)

    On the next window click Local Account
    at the bottom

    Choose a user name (use password if you want to or you can leave the password section blank as it is just to test)

    Click Next and then click
    Finish


    As you click Finish, the previous User Accounts
    window remains on the screen

    Select newly created user and click Properties

    Click Group Membership tab

    Click to select Administrator and click
    Other and select Administrator from drop-down menu

    Click Apply and then click
    OK


    Log-in to the new user account and check if all the icons including Sound Recorder are showing fine.

    When you know they are fine, you can then switch to Microsoft Account.

    Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.
     
    Niranjan Manjhi, Jul 29, 2015
    #3
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Microsoft programs not working

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