Windows 10: Microsoft Remote Desktop update creating printer issues MacBook

Latest in update for this program notes that it fixes printer redirection but it actually deleted my printers as well as will not allow you to find the printer, just times out without being able to find a printer.Anyway to get back to previous version of Microsoft Remote Desktop on my MacBook running Sonoma or able to get this "fix" that caused the issue to become reality, to actually be fixed?Running Version 10.9.4 with this in the notes for "What's New""Printer redirection has been broken when connecting from macOS Sonoma due to the removal of PostScript support. This release fixes printer r

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remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

How To Create Two Factor Authentication for Remote Desktop

Hello Bill sorry for the late reply.

You said that you were recently infected with a ransomware virus & that it probably came through your open remote desktop, so yes it's a good idea to change remote software, & skip windows RDP & jump desktop*Smile

Change the software from Windows RDP & Jump Desktop to Teamviewer.
Install teamviewer on all computers.
Set up unattended access on the computers you wish to connect to.
( You can do this in the installation process or when teamviewer is installed @ Settings > Security )




And make a teamviewer account ( if you haven't already done so *Smile )
This will make it so that you can connect to them through a list ( Once your signed in )
which is very convenient.



Also don't forget to add the two step authentication.

Let me know how it went
// Mike

 

Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

Hi John,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

Do let us know the following:

• What is the make and model of your device?
• How is the printer connected to the computer, locally or through network?
• Have you tried any troubleshooting steps to resolve this issue?

I suggest you to try the below and check if it helps.

Step 1: I suggest you to update the drivers for printer and check.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Print queue.
  
• 
  Right-click on the printer driver
  that is listed and click Update driver software.
  

Step 2: I suggest you to run the printer troubleshooter from
“Fix printer problems”
and then check if this fixes the issue.

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.