Windows 10: Microsoft Rewards Gift Card Code is incorrect

I don’t understand why there isn’t an email or live chat for customer support. I was given the wrong code because it won’t fit. Its 1 character too long an extra letter/number. I can’t find a solution unless I speak to a real human representative.

:)

 

Microsoft Rewards Gift Card

Dear community,

In Microsoft Rewards, I am stacking up all of my points for a $100 Microsoft gift card. Can I use this gift card online or in person (like BestBuy) to buy a laptop or device? Thank you!

 

Microsoft Gift Card from Bing Rewards - can't add to account through WP8 Wallet or windowsphone.com

I redeemed Bing Rewards points for a Microsoft Gift Card ($1.25 to for apps and games on Windows Phone 8). When the gift card code was delivered in my email I tried the following:

Adding the value through WP8 Wallet per the instructions in the email.

• Launch the Wallet application from the apps list.
• If this is your first time launching Wallet, tap "get started".1
• Tap the "+" button at the bottom of the screen in Wallet.
• Tap "Microsoft gift card."2
• Enter your Microsoft gift card code provided above and then tap "next". The gift card value will be applied to your Microsoft account balance.3

During step 5 the code correctly validates and indicates the correct value, but after clicking Next I see a message stating "The operation failed. Please try again later." There is a link labeled "Error Code" but tapping on it has no effect. I tried
again 12 hours later and had the same result.

Adding the code on windowsphone.com (Payment info section) has the same result, except this time I can see the error code:

131073-WtYeCAAAAAAAAAAA-8b8cd00e-2ad3-4fe0-8b68-ef91d3abaa3b

Can anyone tell me what's going wrong here? I'm based in the USA if that helps.

 

Microsoft Gift Card from Bing Rewards - can't add to account through WP8 Wallet or windowsphone.com

I have the same problem. Did you get it to work?

Cheers