Windows 10: Microsoft Safety Scanner Error in Malware detection

Discus and support Microsoft Safety Scanner Error in Malware detection in AntiVirus, Firewalls and System Security to solve the problem; My computer is infected with malware. My web browser, this happened in Chrome, if left unattended, opens random product web pages such as amazon or... Discussion in 'AntiVirus, Firewalls and System Security' started by Charlie493, Aug 20, 2022.

  1. CHARLIE493
    Charlie493 Win User

    Microsoft Safety Scanner Error in Malware detection


    My computer is infected with malware. My web browser, this happened in Chrome, if left unattended, opens random product web pages such as amazon or aliexpress referal links and the like. I guess there is more but this is the only thing I have evidence for.When I run the Microsoft Safety Scanner, while scanning, it states the number of infected files found, which keeps growing. However, as the scan end and I get the results, I get a message saying that no threats were detected. How can I check those files that were consideredinfected while the program was running? Also, how can I delete thi

    :)
     
    Charlie493, Aug 20, 2022
    #1
  2. DALCHINA
    dalchina Win User

    Unable to Load Microsoft Safety Scanner Web Page


    Hi, Which specific URL are you having problems with?

    Does this help?
    https://support.microsoft.com/en-us/kb/2916641
    "If a malware infection is preventing you from downloading the Microsoft Safety Scanner to your computer, use one of the following methods to download and run the tool.Method 1: Run the Microsoft Safety Scanner from removable media

    Save the Microsoft Safety Scanner to removable media on an uninfected computer, and then run the tool on the infected computer. To do this, follow these steps:........................................"

    You can also get the scanner here e.g.
    Microsoft Safety Scanner Download
     
    dalchina, Aug 20, 2022
    #2
  3. RANARANA2
    ranarana2 Win User
    Microsoft Safety Scanner is unable to detect and remove ransomware?

    Microsoft Safety Scanner is unable to detect and remove ransomware?

    * Original title: Malware dectation.
     
    ranarana2, Aug 20, 2022
    #3
  4. JAYANT GUPTA
    Jayant Gupta Win User

    Microsoft Safety Scanner Error in Malware detection

    Malware Detected on Microsoft.com

    Hello,

    Thank you for visiting Microsoft Community.

    As per the description, you are experiencing issue with malwares detected on Microsoft.com and gets an error message: “Google Safe Browsing recently detected malware on account.microsoft.com.
    Websites that are normally safe are sometimes infected with malware. The malicious content comes from 38zu.cn, a known malware distributor” on the system.

    I certainly understand your concern.

    I would suggest you to run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free.

    Microsoft Safety Scanner, please follow the steps in the link provided below.

    Microsoft Safety Scanner Download

    Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

    I hope this information is helpful.



    Please do let us know if you need any further assistance, we will be glad to assist you.

    Thank you.
     
    Jayant Gupta, Aug 20, 2022
    #4
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Microsoft Safety Scanner Error in Malware detection

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