Windows 10: microsoft safety scanner found infected file, but give no virus at report

Hello, i ran the microsoft safety scanner, thinking being infected with malware. During the scan, i saw 5 files being infected, but at the end of the process, the report tell me that i have no virus or malware....???can someone help me with this

:)

 

Microsoft safety scanner finds no virus?

Hello Anxious,

I am Jaspreet Singh.

Microsoft Scanner works in steps.

So at first stage it will detect what may be an infected file and it will add that to a list. This is the number you see when you see the scanner progressing. These are not actual infections, just suspicious files.

Once the scan is done the safety scanner will match the suspected files with the most recent database of threats and then tell you the actual infections on your system. If the last number is 0 it means no actual infection was found.

 

Unable to Load Microsoft Safety Scanner Web Page


Hi, Which specific URL are you having problems with?

Does this help?
You cannot download the Microsoft Safety Scanner because of a malware infection
"If a malware infection is preventing you from downloading the Microsoft Safety Scanner to your computer, use one of the following methods to download and run the tool.Method 1: Run the Microsoft Safety Scanner from removable media

Save the Microsoft Safety Scanner to removable media on an uninfected computer, and then run the tool on the infected computer. To do this, follow these steps:........................................"

You can also get the scanner here e.g.
Microsoft Safety Scanner Download

 

Reinstall Windows machines infected by virus

Hello Loan,

Thank you for posting in Microsoft Community.

I understand the inconvenience you are facing in Windows. We will help you.

• Did you try resetting the PC plugging in to AC power?
• Did you try scanning the PC using security software and check if it could clean the virus?

I suggest you to run Microsoft Safety scanner to make sure that computer in not infected by malware.

Refer:
Microsoft Safety Scanner

Disclaimer : Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

After performing the scan using the above application check if the system is functioning fine with no Virus.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.