Windows 10: Microsoft Safety Scanner showing infected files but does not remove any infected files.

Hello Microsoft Community,


Can someone please help. When I run Microsoft Safety Scanner 1.335.1154.0 it finds 50 items, and shows as infected. However at the long scan it ends with 0 files are found and none are repaired. Is there something wrong? I ran it again and it found 50 items again. Should it say something about false positives?

Scan shows 50 Files "Infected" during scan​

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However on completion of scan nothing is removed or reported.​

Is this tool operating correctly? Can someone please help? I have ran this multiple times and it shows 50 infected files each run.​

Why is it labeling 50 files as "infected files?" Nothing is ever shown as removed or found on completion.​

:)

 

Solution for infected files

When I am Scanning in Microsoft Safety scanner I got 3 infected files which are BrowserModifier:Win32DefaultTab,BrowserModifier:Win32/ShopperProCby,BrowserModifier:Win32/SupTab are Partially removed.How to remove permanently?

 

Unable to Load Microsoft Safety Scanner Web Page


Hi, Which specific URL are you having problems with?

Does this help?
You cannot download the Microsoft Safety Scanner because of a malware infection
"If a malware infection is preventing you from downloading the Microsoft Safety Scanner to your computer, use one of the following methods to download and run the tool.Method 1: Run the Microsoft Safety Scanner from removable media

Save the Microsoft Safety Scanner to removable media on an uninfected computer, and then run the tool on the infected computer. To do this, follow these steps:........................................"

You can also get the scanner here e.g.
Microsoft Safety Scanner Download

 

Is my computer infected or not

Hi Mohammed,

I realize the inconvenience you are facing. Let me help you in resolving the issue.

I appreciate if you can provide us the following information to help us understand the issue better.

• Did you make any changes in prior to this issue?
• Do you get any error message or error code on the screen?

For now I would suggest you to perform a virus scan.

Run the Microsoft safety scanner and check if your computer is infected by malware.

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

Microsoft Safety Scanner Download - Windows security

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Keep us posted on Windows related queries and we will be happy to assist you further.