Windows 10: Microsoft Scammer - Remote Access to my Computer

My dad was using my computer when he clicked a link, which caused a red screen to pop up with a phone number to call Microsoft, threatening saying your computer has been infected by a virus, etc. Typical scam. Well my dad actually did call and gave them remote access to install files onto my computer. Obviously, it was for a fee which we already took care of with the credit card company.


I do have two questions:

1. I did a factory reset of my computer, but after reading, it seems like there could be a chance that hidden files that "may" have been installed in the background could still linger. Should I take it to Geek Squad to wipe out my hard drive? Or should I try and format my hard drive and reinstall everything? If so, how would I go about doing that? Or am I safe by just doing a factory reset?


2. My computer and my laptop share the same Microsoft username. I know they are linked but not entirely linked (such as the backgrounds will change together, but downloaded files don't appear on both the computer and laptop. Since the scammers got onto my computer, could my laptop be affected too? My laptop was not on when they had remote access to my computer, but it shares the same wifi.


Any help is appreciated.


Thank you!

:)

 

How to get remote access?

I wanted to know as how to remote access to windows computer from linux computer.....

 

Remote access

In this case, we suggest checking this
link to learn more about using the Remote Desktop app. This article will guide you on how to remotely access a desktop PC or a mobile device. For additional troubleshooting can you also answer the following questions:

• Is your computer connected to a domain?
• Are you receiving error messages when using
  the Remote Desktop app?

We will wait for your reply.

 

My computer can not be accessed by Microsoft?

Hi,

We do not work for Microsoft and have nothing to do with their Tech Support Staff.

And before you let anyone use Remote Access to your Device, read this about this Community:

Microsoft Community Frequently Asked Questions - Microsoft Community

Community User Cautions

• Be very cautious about accepting direct help from another user. If that user suggest he use Remote Assistance to help you, be aware that he will have access to your computer, and that your computer could be hacked.
• If you volunteer to help another user through Remote Access, be very careful not to harm their computer in any way, or to access information that is not openly made available to you. Abuse of Remote Access will not be tolerated, and will result in your
  being banned from the community.

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You are always welcome to post your computer problems here, as there is no cost for any assistance that you receive from here.

If you wish to post a question/thread about a computer hardware/software problem here, choose the correct Forum to do so in from this link:

Microsoft Community

"Suggestions for asking a question on help forums"

http://support.microsoft.com/kb/555375/en-us

Regards.