Windows 10: Microsoft Scanner stuck scanning a single file.

Hello! So, I left my pc on while I had to do some stuff elsewhere not very wise but, it was the best time to do so.It's been stuck in this single .exe file for the past hour at least. Should I restart the scanner? I'm afraid to do so, since it found 29 "Infected Files" that might also be nothing, but still. I also must say that I'm running the scanner because I've been trying to open The Binding of Isaac, but haven't been able to. Whenever I try to open it steam pops up saying there is a "virus or potentially unwanted software" Then Windows Defender pops up aswell I don't know what to do :

:)

 

Scanning multiple pages in to one single document​

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you want to scan multiple pages into one document. You can achieve the task by scanning all the pages into one PDF file.

• What is the make and model of the scanner?

I would suggest you to refer the articles mentioned below, depending on the scanner you are using to scan the document.



For HP Scanners:

HP Printers - How to Scan (Windows), refer the section
How do I save multiple documents or photos as a single PDF?

For Brother Scanners:

Scan multiple pages into one file instead of each scan being saved as a separate file.

For EPSON Scanners:

Scan Multiple Pages to a PDF File.

For Canon Scanners:

Scanning multiple pages to a single PDF file using MP Navigator EX (Scanners) and

Scan multiple documents using the IJ Scan Utility.



Note:
Since Microsoft does not host the websites, the links may change without notice. Microsoft does not guarantee the accuracy of this information.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

unable to open videos and how to scan documents from scanner/printer/fax

Hi Marielnzalaco,

Thank you for being a part of Windows 10.

Before we proceed, I need more information to help you better.

• From which media you are trying to play the videos?
• Is this issue specific only to the downloaded YouTube videos?
• From which web browser you are trying to download the videos?
• Do you get any error message/code when you play the videos?

Try the following steps and check if it helps:

Step 1.

First save the video and then try playing it. Once the file is saved right click on the file and then choose
open with and select one of the installed video players to open it.

If the issue persists then follow the below method.

Step 2.

I suggest you to follow the below steps to delete the temporary files and then check.

• Press Windows + R keys from the Keyboard.
• Type %Temp% and click on OK.

A folder full of files and other folders will appear. Delete all the files inside the temporary folder and then try downloading the video again and check.

Follow the below steps to scan something into your computer:

I suggest you to open the Scan app from the Start menu. If you don't spot the Scan app on the Start menu, click the words All Apps in the Start menu's bottom-left corner. The Start menu lists all of its apps alphabetically.

Click the Scan app, and the Scan app appears on the screen. If it complains that your scanner isn't connected, make sure you've connected the USB cord between your computer and the scanner and that the scanner is turned on.

If your scanner’s plugged in and turned on, the scan app lists your scanner's name, shown here, and the file type used for saving your files.

Reference: Refer to the following Microsoft article on
Windows 10 help & how-to.

http://windows.microsoft.com/en-us/windows-10/support

Hope the above information helps. Reply with necessary information and the result to help you further.

Thank you.

 

Error: Set the PC to start scanning when scanning using Cannon scanner

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• What is the complete error message?
  
• Which application are you using to scan the document?
  
• What is the make and model of the scanner?
  
• Were you able to use the scanner earlier?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

In the meantime, I suggest you to refer the steps mentioned in the article

Install and use a scanner in Windows 10 and see if that helps.



Please reply with the detailed information to help you with the issue.

Regards,

Nikhar Khare

Microsoft Community - Moderator