Windows 10: Microsoft Sculpt Ergonomic Keyboard - L5V-00001 - Connects only after replace batteries &...

Computer:

Surface Pro 3

Windows 10 Version: 1903

Build: 10.0.18362


Hardware:

Microsoft Sculpt Ergonomic Keyboard

Model L5V-00001

Purchased from United States Best Buy 8/2019


Hello,


I've had the product for 5 months and it's worked properly until now.


My mouse and keypad number pad still work fine. I'm only experiencing issues with the keyboard.


Issue: My keystrokes aren't being transmitted to the computer. I type and nothing shows up on the computer. I've only been able to restore a connection by removing the keyboard batteries for 10 seconds and then replacing them, but the connection between the keyboard and my computer only lasts for about a minute before my keystrokes stop being recognized once more.


Tried and failed troubleshooting steps:

• Disconnecting and reconnecting the dongle
• Changing the dongle to a different USB port there's only one on my surface pro 3
• Changing the batteries
• Checking for software/firmware updates
• Restarting the device and/or my computer
• Uninstalling and reinstalling the devices from my computer
• Uninstalling and reinstalling the drivers
• Calling Microsoft Hardware support I hung up after 2.75 hours of hold time with no indication of an end in sight
• Live chat they referred me to the device support line

I've already checked these out, so please don't send them to me because they didn't work:

• https://answers.microsoft.com/en-us/windows/forum/all/sculpt-ergonomic-desktop-keyboard-stopped-working/5492c091-1337-4af0-83cb-282dd329a2fc
• https://answers.microsoft.com/en-us/windows/forum/all/microsoft-sculpt-ergonomic-desktop-keyboard-in-not/857b5300-73ff-4b06-b5f2-243feb3aeeb2
• https://answers.microsoft.com/en-us/windows/forum/all/please-fix-long-delays-microsoft-sculpt-ergonomic/6a865950-45e3-4221-b93c-d9c1868a86eb
• https://answers.microsoft.com/en-us/windows/forum/all/microsoft-sculpt-ergonomic-keyboard-usb-issues/4920fbe4-e615-4f1d-8932-f371472393bf
• Many, many, many more...

My hunch: There's something broken with the actual hardware the keyboard itself is somehow busted


What would be helpful to me:

• New ideas for troubleshooting
• Advice on my next steps for getting the device checked out, repaired, or replaced

Looking forward to hopefully finding some answers.

:)

 

Sculpt ergonomic desktop - Replacement

Hi,



Thank you for writing to Microsoft Community forum.

• What is the version of Windows installed?
  

I suggest you to get in touch with the Microsoft Hardware
Support to know about the replacement criteria. Meanwhile, you may also go through the
Warranty Limit Manual given under Sculpt Ergonomic Desktop.



Regards,

 

Can I replace the Mouse from the Sculpt Ergonomic Desktop (Part #: L5V-00001) as it is broken

The scroll wheel on the mouse from my Sculpt Ergonomic Desktop (Part #: L5V-00001) has packed up. If I purchase a Sculpt Ergonomic Mouse

(Part #: L6V-00001)

1. will the new mouse work with the old reciever?
2. will the old keyboard work with the new reciever?
3. can I use the old reciever with the old keyboard and the new recieve with the new mouse at the same time?
4. do i have to buy a whole new set?

Thanks.

 

Sculpt Ergonomic Desktop

It is a Model #: L5V-00001: Sculpt Ergonomic Desktop Keyboard & Mouse | Microsoft Accessories