Windows 10: Microsoft Sculpt Keyboard won't connect to Acer Nitro V

Hello,I have a Microsoft Sculpt keyboard that I've used for a while without problems with my old Acer laptop, as well as work computer it was a Citrix PC, but don't know much about it. I recently purchased a new Acer Nitro V, and while it's been great so far, I cannot get the keyboard to connect.I have a Logitech MX Master 2S mouse that connected with no problem, but the Microsoft Sculpt keyboard work. First, I have read almost every prior answer to this question in the forums here, so I've taken a number of steps:-The device does not show up in device manager-My model does not have a pairin

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microsoft sculpt ergonomic keyboard

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while using the Microsoft Sculpt Ergonomic keyboard on your PC as it stops working. For more clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. Which build version of Windows 10 are you using currently?
   
3. Does the issue occurs while using a specific application or all the applications?
   
4. Is the trans-receiver for the keyboard connected properly to the PC?
   

Meanwhile, you can try re-installing the drivers and Microsoft Mouse and keyboard center for the keyboard and check if that helps. You can download the drivers from the

Microsoft website.



If the issue persists, please get back to us with the results of troubleshooting steps to assist you better.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Microsoft Sculpt Mobile Keyboard Pictured

Microsoft is applying the design principles of its September-launched Sculpt Comfort desktop keyboard on a new product targeting Windows 8 tablet-docked desktops and notebooks, the Sculpt Mobile. Measuring 355 x 167 x 13 mm (WxDxH), and weighing 438 g, the Sculpt Mobile is a compact wireless keyboard that uses Bluetooth to talk to its host device. It features a compact 87-key QWERTY layout in a number of IMEs. Pictured below is the Japanese + English keyset. Powered by two AAA-size batteries, the Sclupt Mobile can work up to 5 months with typical usage before needing a battery replacement. It can maintain a range of 10 meters with its included USB Bluetooth dongle, which can vary, if using the tablet's in-built Bluetooth transceiver. Slated for November 2, the Sculpt Mobile is expected to be priced at 4,935 JPY (US $63).







Source: Hermitage Akihabara

 

Sculpt Comfort Keyboard not registering 1st keystroke

Hello Kit,

An outdated or incompatible driver can be one of the possible factors why this issue occurs. That being said, I suggest you to Run the Hardware and Devices troubleshooter
and check. Follow the steps to run the troubleshooter:

1. Press Windows key + S on your keyboard.
2. Type Troubleshoot and hit
   Enter.
3. Click on Hardware and Devices.
4. Run the troubleshooter and follow the on-screen prompt.

Also suggest you to go the link below and download the latest drivers for the keyboard and see if it helps to resolve the issue:

Sculpt Ergonomic Desktop

If you have additional questions, or if the issue persists after the troubleshooting steps above, please let me know by replying to this thread. This way, I'll get notified and respond back to you as
soon as I can.