Windows 10: Microsoft Sculpt Mouse Fails to Function Properly with Windows 10

I recently purchased a Dell XPS 15 -- and can't get the MS Sculpt mouse to work seamlessly with it. Ironically, it works fine on my MacBook.


Essentially, the left click of the mouse doesn't entirely work when I first plug in the USB wireless transceiver. I can't switch windows with the left click button, nor can I hit the start button. It only works in the context of the selected window. To get it to work, I need to hit ctrl-alt-delete. This seems to do something magical, and from then on, the mouse works perfectly.


The operating system on my computer is Windows 10 Pro, the mouse works fine on my MacBook, and I'm a bit perplexed why two Microsoft product can't play nice with each other. Unfortunately support failed to address this issue, only going as far reinstalling the drivers, and then recommending I reinstall the OS. I found that perplexing, and thought the whole restart windows to fix problems was a 1990's thing.

:)

 

Sculpt comfort mouse windows 10 gestures

Hi Jacob,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing in accessing Sculpt Comfort Mouse on Windows 10.

This issue might have occurred due to corrupted/ outdated drivers, try the below and check if it helps.

Step 1: I suggest you to uninstall the mouse drivers.

• Right click on Windows key,
  select Device Manager.
• Select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the drivers and click on
  Uninstall.

Step 2: Manually install the mouse drivers from the link below.

Refer: Sculpt Comfort Mouse

Choose the current operating system under
What operating system are you using?

Hop it helps. Kindly update the status of this issue, we will be happy to help you.

 

Microsoft Bluetooth Sculpt Comfort mouse Windows 10

Hi Chad,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. Let me help you in resolving the issue.

I suggest you to install the Sculpt comfort mouse drivers in Compatibility Mode and check if it helps.

Please refer the below link to install the drivers in compatibility mode,

Sculpt Comfort Mouse | Microsoft

Follow the steps to install in Compatibility mode.

• Download the driver from the website.
• Right click the driver installation file and select Properties then tap or click the
  Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap or click the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the driver and check.

You may also refer: Make older programs compatible with this version
of Windows (Steps applies to Windows 10)

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

Microsoft Sculpt Bluetooth mouse laggy, Windows 10

I have a fresh HP 250 G4 laptop which I just bought a Microsoft Bluetooth Sculpt mouse. I went Bluetooth as I wanted to maximize my available USB ports (Logitech USB Unify mouse works perfect)

So far I have spent many, many, many hours trying to get this mouse to function properly. It works fine one minute, lags really bad the next. Latest drivers, latest Windows update. Tried EVERY suggestion (turn Cortana off, turn off all power saving settings,
update WiFi drivers, disable WiFi, disable audio, update audio and display.... list goes on.)

The only thing that I have yet to try is disable the power saving function on 'Human Interface Devices ---> Microsoft Hardware Bluetooth Device'. When I do this, I get a Bluescreen (Surprise surprise)

This mouse, simply put, is a joke. How is it that a MICROSOFT mouse FAILS to work a fresh, brand new HP laptop with a fresh MICROSOFT Windows 10 install?

Judging by the many other posts on here, I doubt Microsoft will answer. I'm giving it until this time tomorrow before I return the mouse as faulty and never, EVER buy another Microsoft product.