Windows 10: Microsoft Sculpt Wireless Keyboard won’t connect after 1 YR

I have been having issues with my Microsoft Sculpt wireless keyboard lately. I ordered this keyboard exactly one year ago, today 2/11. The keyboard intermittently has connection and responds to keystrokes but today I haven’t had any luck with connection. I know the transceiver dongle is working perfectly fine since the detached keypad responds without issue. I’ve done all the steps listed on the help page for device connectivity, I’ve checked the batteries and they’re fairly new, I’ve done everything I can! I don’t want to have to get a new keyboard since this was pretty expensive and it has

:)

 

Microsoft Sculpt Comfort Wireless Keyboard and Mouse

Interesting issue:

Recently started a new job, they purchased me the sculpt wireless keyboard and mouse for the office. The 1/! and 2/@ Keys don't always work, weird thing is Microsoft already sent me a replacement and that one does the same thing, I have a Logitech K520 wireless
keyboard at home, and it works just fine. Not sure what they deal is, I have already installed the Microsoft Keyboard and mouse center, I have deleted drivers and reinstalled. Previous to this I had a Microsoft Sculpt Ergonomic wireless Keyboard and it worked
fine until my company upgraded my computer to Windows 10, it start acting bizarrely and eventually died.

I guess im more than likely going to have to go back to a wired keyboard, not sure whats up with the microsoft stuff but its not working for me. Anyone got any ideas?

 

Microsoft Sculpt Mobile Keyboard Pictured

Microsoft is applying the design principles of its September-launched Sculpt Comfort desktop keyboard on a new product targeting Windows 8 tablet-docked desktops and notebooks, the Sculpt Mobile. Measuring 355 x 167 x 13 mm (WxDxH), and weighing 438 g, the Sculpt Mobile is a compact wireless keyboard that uses Bluetooth to talk to its host device. It features a compact 87-key QWERTY layout in a number of IMEs. Pictured below is the Japanese + English keyset. Powered by two AAA-size batteries, the Sclupt Mobile can work up to 5 months with typical usage before needing a battery replacement. It can maintain a range of 10 meters with its included USB Bluetooth dongle, which can vary, if using the tablet's in-built Bluetooth transceiver. Slated for November 2, the Sculpt Mobile is expected to be priced at 4,935 JPY (US $63).







Source: Hermitage Akihabara

 

microsoft sculpt ergonomic keyboard

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while using the Microsoft Sculpt Ergonomic keyboard on your PC as it stops working. For more clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. Which build version of Windows 10 are you using currently?
   
3. Does the issue occurs while using a specific application or all the applications?
   
4. Is the trans-receiver for the keyboard connected properly to the PC?
   

Meanwhile, you can try re-installing the drivers and Microsoft Mouse and keyboard center for the keyboard and check if that helps. You can download the drivers from the

Microsoft website.



If the issue persists, please get back to us with the results of troubleshooting steps to assist you better.



Regards,

Prakhar Khare

Microsoft Community – Moderator