Windows 10: Microsoft Solitaire Collection ad issue

Just tried playing a game. There's some sort of ad for Sharpie pens from Ad Choices. The screen goes black, you can hear audio, then there's no way to get out of the ad when it's done. Only option is to close the entire program. If you go back it, it of course plays the same ad again, so games are now unplayable

:)

 

Microsoft Solitaire Collection Pesky Ads!

Hi, I am sure you have all experienced those very annoying ads which pop up in Microsoft Solitaire Collection!
To help eliminate around 80-90% of these ads showing, my suggestion is to tap the "ESC" button on your keyboard continuously. Then most disappear!

 

Microsoft solitaire collection

Hi Anne,



Thank you for contacting Microsoft Community. I understand that you have an issue with
Microsoft Solitaire Collection app after downloading Windows 10. I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

• Incorrect app settings.
• Corrupt app.

Try the steps listed here:

Method 1:

Let's first run the app troubleshooter and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2:

If the issue persists, I suggest you to uninstall and re-install the
Microsoft Solitaire Collection app from Windows Store and check if it helps.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

error 102_104 with microsoft solitaire collection

Hello Patrick,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will assist you in resolving this issue.

It would be grateful if you can reply to this question in order to assist you further:

• When exactly do you receive this error?
• Are you able to open Microsoft Solitaire Collection?
• Did you install all pending Windows updates?

For now I would suggest you to perform the steps from the below link and check if it helps:

Microsoft Solitaire Collection for Windows 10

Let us know the status of the issue. We will be glad to assist you further.

Thank you.