Windows 10: Microsoft Solitaire Collection Bug

Is someone experiencing the same thing as me with the bronze weekly bonus game? I try to play it but this is what the game shows me, nothing happens if I click the button and from there the only thing that I can do is close the window. I've even tried play it on another computer and it's the same. This problem only happens with the bonus weekly game, I still can play any other kind of game

:)

 

microsoft solitaire collection

Hi, Lee,

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

Click Start.

In the search box, type Microsoft Solitaire Collection.

Right click Microsoft Solitaire collection app tile, and the select Uninstall.

Restart your computer.

Right click Start.

Select Run.

Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not
blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

Right click Start.

Select Run.

Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this.

https://answers.microsoft.com/en-us/windows/for...

 

Microsoft solitaire collection

Hi Anne,



Thank you for contacting Microsoft Community. I understand that you have an issue with
Microsoft Solitaire Collection app after downloading Windows 10. I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

• Incorrect app settings.
• Corrupt app.

Try the steps listed here:

Method 1:

Let's first run the app troubleshooter and check if it helps.

Fix problems with apps from Microsoft Store - Microsoft Support

Method 2:

If the issue persists, I suggest you to uninstall and re-install the
Microsoft Solitaire Collection app from Windows Store and check if it helps.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Microsoft Solitaire Collection doesn't recognise my license

Thank you for confirming. Since that you have the latest version, let's uninstall and reinstall Microsoft Solitaire Collection in your Windows 10 PC by following these steps:

Uninstall Microsoft Solitaire Collection

• Go to Start menu, Search Microsoft Solitaire Collection.
• Right-click on it, then select Uninstall.
  

Reinstall Microsoft Solitaire Collection

• Go to Store, search for Microsoft Solitaire Collection and press
  Enter.
• Click on Microsoft Solitaire Collection tile to visit its official page on the Store.
• Click the Free button to download and install the game.

Let us know how it goes.

Thank you.