Windows 10: Microsoft solitaire collection does not start

Hello,Last month we purchased Microsoft Solitaire Collection, but since yesterday it does not load start. We see the bootscreen, but it remains stuck there circle of cards keep turning.It is installed on an old windows10 pc for my father-in-law. No need to have xbox and other online functionalities.What we already tries:- delete and reinstall from the Microsoft Store, - logged out and in from the store and the xbox game centre,- clear cache and cookies from the browser- reset microsoft store cache- adapt DNS settingsWould you have any further recommendations? It seems that the same day the p

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microsoft solitaire collection

Hi, Lee,

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

Click Start.

In the search box, type Microsoft Solitaire Collection.

Right click Microsoft Solitaire collection app tile, and the select Uninstall.

Restart your computer.

Right click Start.

Select Run.

Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not
blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

Right click Start.

Select Run.

Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this.

https://answers.microsoft.com/en-us/windows/for...

 

Microsoft Solitaire Collection doesn't recognise my license

Thank you for confirming. Since that you have the latest version, let's uninstall and reinstall Microsoft Solitaire Collection in your Windows 10 PC by following these steps:

Uninstall Microsoft Solitaire Collection

• Go to Start menu, Search Microsoft Solitaire Collection.
• Right-click on it, then select Uninstall.
  

Reinstall Microsoft Solitaire Collection

• Go to Store, search for Microsoft Solitaire Collection and press
  Enter.
• Click on Microsoft Solitaire Collection tile to visit its official page on the Store.
• Click the Free button to download and install the game.

Let us know how it goes.

Thank you.

 

Microsoft Solitaire Collection

To resolve your concern, I recommend you to uninstall and reinstall Microsoft Solitaire Collection and check if it helps. You can uninstall the program by following the steps outlined below...

1. Click Start, and then type Windows PowerShell in the search box.
2. Right-click, and then select Run as administrator.
3. Type the following command to uninstall the Microsoft Solitaire Collection: Get-AppxPackage *solitairecollection* | Remove-AppxPackage
4. Hit Enter.
5. Restart your computer. Go to Windows Store and install Microsoft Solitaire Collection again.

If you have any questions or are stuck feel free to post below or if it worked for you then I would appreciate it if you confirmed that it did below so other users can be assured.