Windows 10: Microsoft Store and Xbox not working

Microsoft store show code : Code : 0x80131500tried repair store and reinsall from powershell didnt work

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The Microsoft Store, and the Xbox app doesn't work!

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to launch Microsoft Store, Xbox app and GameBar. I’ll certainly help you with this issue.



However, please let us know:

• Do you receive any error message?
  
• Are you aware of any changes made to the computer recently?
  
• Which build version of Windows 10 are you using currently? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

Meanwhile, I would suggest you to refer the steps mentioned below:



For issues with launching Microsoft Store, I would suggest you to refer the steps mentioned in the article

Microsoft Store doesn't launch.



Method 1: Store app troubleshooter



I would suggest you to run the Store app troubleshooter and check. Refer the steps mentioned below:

1. Press Windows Logo key + I, to open Settings.
   
2. Click on Update & Security and select Troubleshoot from the left pane.
   
3. Scroll down, click on Windows Store apps and select Run the troubleshooter.
   
4. Follow the on-screen instructions.
   

Method 2: Re-register apps



If Store app troubleshooter doesn’t work, I would suggest you to try re-registering the apps using PowerShell. Refer the steps mentioned below:

1. Press Windows Logo key + X, and select
   Windows PowerShell (Admin).
   
2. Paste the following command and press Enter:
   Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
3. Once the process is complete, restart the computer and check.
   

Method 3: New user account



If re-registering the apps didn’t work, try creating a new user account and check if the issue persists. Refer the article
Create
a local user or administrator account in Windows 10



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Xbox Insider Hub does not appear in the Microsoft Store

Hi,

Thank you for posting your question in the Microsoft Community.

1. Did you make any changes to the PC prior to this issue?
   
2. Have you signed in using the Microsoft account?
   
3. Are you able to search for other apps on the Microsoft Store?
   

However, you may follow these steps to check if that helps.

Step 1: Suggest you to run the apps troubleshooter to
fix problems with apps from Microsoft Store.

Step 2: You can also try to manually
download the Xbox Insider Hub from the link.

Article for Reference.

‘Get the Xbox Insider Hub app’

Hope this helps.

Let us know if you got the help you needed by clicking 'Yes' or 'No'.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Xbox one / Microsoft store

Hi Chad2435,

If you're connected to Xbox Live, then you should normally be able to access the Microsoft Store on your Xbox One. Let's try to isolate the issue by performing the following solutions below:

Solution 1: Power cycle your Xbox One console.

• Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely. 
• Unplug the console's power cable. Wait 10 seconds. Be sure to wait 10 seconds. This step resets the power supply.
• Plug the console power cable back in.
• Press the Xbox button on your console to turn on the Xbox One.

Solution 2: Clear the storage cache on the console.

• Press the menu key on the controller.
• Go to Settings, and then select Disc & Blu-Ray.  
• In the Blu-Ray section select Persistent Storage.  
• Select Clear persistent storage.

Solution 3: Clear MAC address on your Xbox One to refresh network setting.

• Scroll left on the Home screen to open the guide.  
• Select Settings.  
• Select All Settings.  
• Select Network.  
• Select Network settings.  
• Select Advanced settings.  
• Select Alternate MAC address.  
• Select Clear.

Keep us updated with the results after performing the suggested solutions above.