Windows 10: Microsoft store asking me for a non-existent microsoft pin after being forced to sign into...

Hello,I'm trying to download and play minecraft however after purchasing this, it said that the installer isn't downloaded from the microsoft store - so I thought to myself okay easy solution lets go download it form the microsoft store this was not an easy solution. After trying multiple times to try to sign into the microsoft store only to be prompted to sign in via my authentication application on my phone, after this I was FORCED to continue through the microsoft hello portal what in the **** is microsoft hello? this was something that I've never signed up for, now it wont let me move

:)

 

Windows 10 store sign-in asking for non-existent pin

Hello, when I try to sign into the windows 10 Microsoft store I keep being asked for a pin I never made. In order; I open the app, open the login, then imput my username and password. At which point is says i need to "set up my account with windows hello"
so i click ok. Then it takes me to a screen with "Making sure it's you" at the top and says i need to imput a pin to verify it is me. This is where the problem is as ive never made a pin and none of the ones i do use get accepted in the offcance i did make
a pin. Ive checked what others have told me to do and look at my sign in options in the settings menu, but it only gives the option of making the pin and not removing it. So as far as i can tell it is asking for a phantom pin number that doesn't exist anywhere
ive been told to look.

Someone please help?

 

Microsoft Store prompting for PIN on attempt to purchase

Hi,



Thank you for writing to Microsoft Community Forums.



To have clarity on this issue and guide you accordingly, kindly help us with the following information.

• Are you signed into the same Microsoft account on Store?
  
• What happens when you enter the password? Do you read any error code/message?
  
• Is it prompting to set up a new PIN or enter an existing PIN?
  

This issue might occur if you’ve not signed out of the Store after setting up the new password. You may want to sign out of the Store, reset its cache and then sign in to see if the issue persists.

• Open Microsoft Store, sign out of the same and exit.
  
• Press ‘Windows + R’ keys on the keyboard together to open the Run dialog box and type the following into the Run box:
  wsreset.exe
  
• Wait until the Store automatically opens and sign in to the same with your account using the updated password.
  
• Try purchasing now to see if the issue persists.
  

If the Store is asking you to enter an existing PIN and you don’t have one, I suggest you to try the following:

• Open Settings and click on Accounts.
  
• On the left pane, click on Sign-in options and locate
  PIN on the right pane.
  
• Click on Remove, and enter your account credentials to confirm.
  
• Restart the machine and try purchasing to see if the issue persists.
  

Also, if you’re interested in setting up Windows Hello on your device for secure sign in, you may refer the article:
Learn about Windows Hello and set it up



Let us know how it goes.

Regards,

 

Cant sign into microsoft store

Hi David,

If you have set up a PIN code to log in to your computer, then the Microsoft Store might be asking for the same PIN code for authentication. If you are having issues with your PIN, you may refer to the following link for troubleshooting steps that you can
try:
PIN sign-in issues.

If the issue persists, then you may try to remove any PIN code that was set on your PC. Here's how:

• Click Start and select Settings (cog icon).
• Select Accounts.
• Select Sign-in options, under PIN, click
  Remove.
• Confirm the changes by entering your profile password.

Let us know how it goes so we can assist you further.