Windows 10: Microsoft Store desktop app is not sending a verification code to email

I'm trying to sign in to MS store app on desktop and it says, "Because you're accessing sensitive info, we'll send a code to [EMAIL ADDRESS] to verify your identity.", but never sends any code to my email. My email is on Outlook. I open my email and there is no code sent from Microsoft app. I checked junk as well. Tried several times, even restarted my PC to no avail.How am I supposed to log in to MS store app now?

:)

 

Verification code - I never get the code

Hi

Welcome to Microsoft community.

It sounds like you're having trouble receiving the verification code needed to create a new PIN on your Windows device. Here are some steps you can take to resolve this issue:

Step 1: Confirm Your Phone Number

Make sure the phone number you have registered with your Microsoft account is correct.

1. Check Your Microsoft Account Details:
   
   • On another device, go to the Microsoft account security page.
     
   • Sign in with your Microsoft account credentials.
     
   • Under Security basics, check the phone number listed and ensure it is correct.
     

Step 2: Troubleshoot SMS Delivery

Sometimes messages can be delayed or blocked for various reasons. Here are a few things to try:

1. Signal Strength:
   
   • Ensure you have a good signal on your phone.
     
2. Check Message Blocking:
   
   • Make sure your phone isn't blocking messages from unknown numbers.
     
3. Restart Your Phone:
   
   • Sometimes restarting your phone can help with receiving delayed messages.
     
4. Try Another Method:
   
   • If SMS isn't working, try selecting an alternate method of verification (e.g., email verification).
     

Step 3: Use an Alternate Email for Verification

If you have an alternate email address linked to your Microsoft account, you can use it to receive the verification code.

1. Request Code via Email:
   
   • On the verification page, select the option to receive the code via email instead of SMS.
     
   • Check your email inbox (and spam/junk folder) for the code.
     

Step 4: Update Security Information

If the above methods don't work, you may need to update your security information.

1. Add a New Phone Number or Email:
   
   • Go to the Microsoft account security page.
     
   • Under Security contact info, select Add security info.
     
   • Add a new phone number or email address.
     
   • Follow the verification steps to confirm the new contact information.
     
2. Request Verification Code Again:
   
   • Once your new contact information is verified, try requesting the verification code again.
     

Step 5: Contact Microsoft Support

If you're still not receiving the verification code, you may need to contact Microsoft Support for further assistance.

1. Visit Microsoft Support:
   
   • Go to the Microsoft Support page.
     
2. Explain the Issue:
   
   • Provide details about your issue, including the fact that you are not receiving the verification code via SMS.
     

Step 6: Use a Trusted Device

If you have previously signed into your Microsoft account on another device, you can use it to bypass the verification step.

1. Sign In on a Trusted Device:
   
   • Use a device where you've successfully signed into your Microsoft account before.
     
   • Go to the settings and attempt to update your security information from there.
     

If you continue to experience problems, contacting Microsoft Support directly will likely provide the most effective solution.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Verification Code Email Will Not Send to Gmail

My Computer recently updated and wants me to reset my pin. I connect myself to the internet, and go through the steps to set it up. I enter the correct password to my account and then it says that it needs to verify with my secondary email. I enter my email correctly (I checked it multiple times), and then it says that it sent the code to my email and to enter the code I received. The problem is, I never receive the email. My secondary email is a gmail, so it is not a microsoft one. I have gone through this process multiple times and I have not received a code at all. I thought that if I signed in on another device that I could get the code to go through, no such luck. I even signed into my gmail account on a different device, and it is not there either. I have cleared my cache, and cookies on my browser. I have checked my spam folder and my promotions folder, no verification code email. In an attempt to go in a roundabout way to fix the issue, I was able to log on with a different device to my microsoft account and added my phone number as an option to send verification codes to. Now it says that this will not process until a month later, and when I try to go through the process to reset my pin on my computer, I enter the password for the account, then it says that my security info change is till pending and won't let me do anything else. I can not cancel the request because it requires a verification code from the gmail account that it won't send an email to. I can't figure out any more that I can do to get my code and why the email is not being sent to my gmail. I have been able to recieve codes before when I was first setting up my computer, so I don't understand why it is doing this now. If I could maybe get a one time verification code to log in, that would be great.

 

Microsoft never sends verification code email

I recently purchased a laptop that had Windows 11 on it, and I created a Microsoft account, but I cannot make any changes to my account because it keeps requiring me to enter a verification code to do anything....

This is a problem because the verification code can only be sent two ways, either to my phone, which has a different number now that I am not able to update, or by Email, which they never actually send to me.

I cannot understand how the company that controls most of the world's computing, cannot figure out how to send an Email message, but it is not coming to neither my Inbox, nor my Spam folder, they are just not sending it to anywhere at all.

I also, cannot contact Microsoft, because they make you choose from a dropdown list of issues that are not related to my problem.

I am thoroughly disgusted with this company now, and wish to Lord Above that I had just spent the extra money to continue using Macintosh for my computing, since Windows has become an ocean of bugs, controlled by an uncaring, incompetent company.

Can someone tell me how to get actual Support from this monolith of a tyrannical company PLEASE, and Thanks in advance!!