Windows 10: Microsoft Store download issues

Greetings,


I am a person who loves to play games on my PC. One of the games I enjoy playing for hours on end is Minecraft. I play the Windows 10 edition and whenever I can't download it, I get disappointed. But it's not only Minecraft. Every single app does it! The issue I come across is my Microsoft store downloads stuck at "Acquiring License" and after a few minutes, it turns into "Error". This has happened to me on multiple occasions and the only method I've found to fix it is to reset my PC. I keep all my files, and it fixes the store. Can anybody help me with this issue?

:)

 

Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

issues with my microsoft 10 download

Hi William,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the steps provided below and check if it helps.

Method 1:

I suggest you to follow the steps provided below to resolve the issue of start menu.

• Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
• Click File > Run New Task
• Make sure you have a check mark beside “Create this task with administrative privileges”
  
• Type Powershell
• Type the following 2 commands in the Powershell prompt:
  
  $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest
  

Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"}

• Close the Powershell window.
• Reboot,

As you are facing an issue with Windows Store apps, I suggest you to follow the methods provided below and check.

Method 2: Run the app troubleshooter.

I suggest you to download and run the app troubleshooter from the following link and check.

Fix problems with apps from Microsoft Store

Method 3: Reset the Windows Store cache.

Follow the steps to reset the Windows Store cache

• Press Windows Key + R key.
• Type wsreset.exe and press Enter Key.

Your Windows Store cache will be reset. Check if the is resolved.

Why can’t I find or install an app from Windows store.

I can't find or install an app from Microsoft Store

Note: The steps for Windows 8/8.1 applies to Windows 10 as well.

Hope it helps. Do let us know if the issue is resolved. For any further information, feel free to contact us.

Thank you.

 

Microsoft Store free apps

Hello,

Corrupted system files can cause issues when downloading applications from the Microsoft Store. However, for us to provide you the most appropriate assistance, can you provide us the exact error message that you're getting?

As an initial troubleshooting step, we suggest that you reset the Microsoft Store cache and try to download applications again. Check out the steps below:

• 
  Press Windows + R keys to open the run command box.
  
• 
  Type WSReset, then try launching Microsoft Store and sign in.
  
• 
  Once done, try to download applications.
  

We'll wait for any updates to assist you further.