Windows 10: Microsoft Store Error: "Sorry about that! Something went wrong, but we are making it right....

I've been experiencing an issue with the Microsoft Store that I hope someone can help me fix. Whenever I try to access the store, I encounter the error message: "Sorry about that! Something went wrong, but we are making it right. Try refreshing or coming back later."This issue has been happening for days now and I have not managed to find a solution. I've tried re-launching the app, and restarting my computer.I've searched for similar issues and found posts with people who had the same issue but haven't found a solution that worked for me.I appreciate any assistance you can provide. Thank you!

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Microsoft store sorry about that something went wrong but we are making it right try refreshing or come back later

Hi a few days ago i had this problem with Microsoft store its say sorry about that something went wrong but we are making it right try refreshing or come back later , after that Telegram couldn't connect to internet and some apps are not working on internet but my internet work on edge and chrome plz i need help

* Changed to a question.

 

Error with Microsoft Store

Hi RafayShabbir,

Thank you for posting your question in Microsoft Community.

Let me make it up to you by giving you the best resolution for your concern with your Microsoft store.



Step 1: Reset the Microsoft Store cache

• Press Win + S. This will open Windows search bar.
• Type “cmd”, and then simultaneously press “Ctrl+Shift+Enter key”.
• Click on the Yes button.
• Then type in “Wsreset” and press Enter key for the command to execute.

Step 2: Run app troubleshooter

• In the search box, type troubleshooting.
• Click on view all and select Windows store app troubleshooter.
• Click next and follow the instruction.

Note: Once after the inbuilt
troubleshooter complete, I suggest you to restart the computer.



Steps 3: Install Windows update

• Press Windows key from the keyboard and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Please let us know if the issue persists.



Hope it helps,

Mithin EJ

Microsoft Community - Moderator

 

Microsoft Store error code Code: 0x80131500

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to use Microsoft Store. We will look into this. Please reply to the following questions:

• Is the Norton Antivirus still installed on the system?
  

We are unable to see the screenshot that you have included, I would suggest you to share the screenshot again so that we can view it for you. Please refer
how to include a screenshot in your postto
upload the screenshot.

Note: Make sure you don’t capture any personal information while taking the screenshot.


If Norton Antivirus is still installed, I suggest you to disable Norton Antivirus and check if you are able to open Microsoft Store. Please follow the steps from

Turn off Norton to disable Norton Antivirus.

Note: If you disable the security software, the system might be temporarily exposed to security threats and risks. Please make sure to turn it on after performing the steps.

In the meantime, you can follow the steps mentioned below:

Method 1: Fix Store launch

I suggest you to follow the troubleshooting steps from the article
Microsoft Store doesn't launch.

Method 2: Sign out and sign in to Store

1. Type Store in the search bar on the
   Taskbar.
   
2. Select the Store icon from the search result.
   
3. Click on the ellipsis on the top right corner of the window.
   
4. Logout from the Store and login with the same
   Microsoft account.
   

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator