Windows 10: Microsoft Store has disappeared

I am running Windows 10 version 20H2. I recently had a problem trying to run Microsoft games like Mahjong etc, I couldn't log into my Xbox account, the screen just hung there. From Powershell I tried to run the wsreset command, but it just stayed there with no response. Then I went into Settings> Applications, and in the Microsoft Store I clicked reset. That responded with a tick against the reset button. It didn't solve the problem and when I go back to Apps in Settings, the Microsoft Store is no longer there.

:)

 

App disappeared from Microsoft store

Hello,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

• Which security software is installed in the computer?

Try the below steps and check if it helps.

Step 1: I would suggest you to clear the Store cache and check if the issue persists.

Press Windows key + R

Type wsreset.exe and press OK

Step 2: Disable the security software and check.

Important: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software,
you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Also, I suggest you run the Windows Store app troubleshooter and check.
Follow the steps:

• 
  Press Windows Key + X..
  
• 
  Click on Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  On the left pane, click on View All.
  
• 
  Click on Windows Store apps to run the troubleshooter.
  

Hope this helps. If you face any issues with Windows, do get back to us. We will be happy to assist you.

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

Microsoft store opens window and then disappears.

Hi Lesleet,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



I would suggest you to refer these methods mentioned below, and check:

Method 1:
Windows store Apps troubleshooter:

The Modern app troubleshooter can automatically identify and fix some problems with apps and the Store.

Try to run the Windows store Apps troubleshooter, the steps are mentioned below:

1. Type ‘Troubleshooting’ in the search bar and press Enter.

2. Click on ‘View all’ on the left panel of the ‘Troubleshooting’ window.

3. Click on ‘Windows store app’ and follow on the screen instruction.



If the issue still persists, follow method 2.

Method 2:

I suggest you to follow the below given steps and check if issue is resolved.

• 
  Press Windows key + R key
  to open Run
  
• 
  Type wsreset.exe and press Enter
  
• 
  Restart the PC and sign in with Microsoft User account and check if you are able to find Windows Store.
  

Hope this helps. Feel free to get back to us for further queries. We will be happy to assist.



Thanks and regards,

Jenith