Windows 10: Microsoft Store Issue

Discus and support Microsoft Store Issue in Windows 10 Software and Apps to solve the problem; Hey all, So I've ran into this really random problem that I can't seem to find anything relevant on that helps my situation. Maybe one of you have been... Discussion in 'Windows 10 Software and Apps' started by Morjac17, Jun 3, 2021.

  1. Morjac17 Win User

    Microsoft Store Issue


    Hey all, So I've ran into this really random problem that I can't seem to find anything relevant on that helps my situation. Maybe one of you have been in this predicament before and know the work around for this tedious issue. The issue in question? Right here; I can't open Microsoft Store, at all. It all started when I randomly couldn't pin or unpin things from my taskbar or even use the windows search bar on the taskbar. After a full reset of wiping and cleaning the drives (with dish soap duh) doing a cloud AND local reinstall of windows (two complete factory resets) it brings me back to this singular non-immediate issue I have. Now it is only Microsoft Store that is being funky, when I try running WSReset.exe (as Administrator or not) I get this beautiful error message telling me it failed; "ms-windows-store;PurgeCaches... Windows cannot access the specified device, path or file. You may not have sufficient permissions to access this item. Things I've tried to no avail; Full Wipe and Reset, WSReset.exe, Windows Store App Settings (Reset and Terminate Functions) and begging it to be nice to me. If anyone has any idea of where I can start fixing this issue I would greatly appreciate any idea's I haven't exhausted already. Thank you all in advance I just want to play Forza Horizon 4 again LOL. Thanks, Windows 10 Home x64 OS Version: 19041.985

    :)
     
    Morjac17, Jun 3, 2021
    #1

  2. Issues with Microsoft Store.

    Hello,

    Thank you for writing to Microsoft Community Forums.

    In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

    1. Are you referring to a credit/debit card or a Microsoft gift card?
    2. Are you facing issue while adding a card or while making a payment through the card?
    3. What exactly happens when you try to use the card?
    4. Are you receiving any error messages?

    If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
    Troubleshoot problems when paying for something from Microsoft Store.

    For additional information, you may also refer the article on
    Microsoft Store help and check if that helps.

    We await your response.

    Regards,

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Jun 3, 2021
    #2
  3. Microsoft Store Issues

    Hi,

    We would like to ask a few questions in order for us to properly address your login issue with Windows store and opening the app.

    • Did you make any changes or updates to your computer prior to this?
    • What troubleshooting steps have you tried so far?
    • What is the exact error message you were receiving when opening the app?
    Meanwhile, we suggest that you run the Windows app troubleshooter
    to troubleshoot the app and Microsoft store.

    Looking forward to your response.
     
    Reymichael Ros, Jun 3, 2021
    #3
  4. Microsoft Store Issue

    Microsoft store issues

    Hello,

    I have tried multiple steps listed everywhere in this forun to try and resolve this issue but I am unable to open Microsoft store on my windows 10 machine. Everytime I try to open store it shows progress circle and closes back
     
    vinay tamta, Jun 3, 2021
    #4
Thema:

Microsoft Store Issue

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