Windows 10: Microsoft Store login - veryfication code

Hello, I can't login to Microsoft Store using my Microsoft account. When I try it says to enter code sent to my e-mail. I enter it but the code is 6 digit and after entering it I have an error message that code has to be 7digit. WHat can I do?Best regardsJS

:)

 

Microsoft Store error code Code: 0x80131500

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to use Microsoft Store. We will look into this. Please reply to the following questions:

• Is the Norton Antivirus still installed on the system?
  

We are unable to see the screenshot that you have included, I would suggest you to share the screenshot again so that we can view it for you. Please refer
how to include a screenshot in your postto
upload the screenshot.

Note: Make sure you don’t capture any personal information while taking the screenshot.


If Norton Antivirus is still installed, I suggest you to disable Norton Antivirus and check if you are able to open Microsoft Store. Please follow the steps from

Turn off Norton to disable Norton Antivirus.

Note: If you disable the security software, the system might be temporarily exposed to security threats and risks. Please make sure to turn it on after performing the steps.

In the meantime, you can follow the steps mentioned below:

Method 1: Fix Store launch

I suggest you to follow the troubleshooting steps from the article
Microsoft Store doesn't launch.

Method 2: Sign out and sign in to Store

1. Type Store in the search bar on the
   Taskbar.
   
2. Select the Store icon from the search result.
   
3. Click on the ellipsis on the top right corner of the window.
   
4. Logout from the Store and login with the same
   Microsoft account.
   

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator

 

microsoft not login in

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you receive an error when you try to upgrade Windows and use Store.



It would be great if you can help us with the details requested below:

• How are you trying to upgrade Windows?
  
• When do you get the error in Store?
  
• When you say, “microsoft not login in” where are you trying to login?
  
• Which build version of Windows is installed on the computer? To check type: winver in the search bar on the Taskbar and hit Enter.
  

For Windows Update issue, I would suggest you to refer the steps mentioned in the article

Fix Windows Update errors and see if that helps.



For Microsoft Store, I would suggest you to try resetting Microsoft Store cache. Press the
Windows Logo Key + R to open the Run dialog box, type
wsreset.exe, and then select OK.



The error 0x80072EE7 indicates a connection issue. I would suggest you to try changing the network connection and see if that makes a difference.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

can't login to Store app

Hi,

Thank you posting on Microsoft Community.

I would suggest you to provide some information to help you better.

• Are you facing this issue in Local account or the Microsoft account?
  
• Did you make any changes prior to this issue?

Note: You need a Microsoft account for the Windows Store to download and install and work properly. So you may have logged your system to Microsoft account but you need to login to Microsoft account in the Store also to get full access.

If it not working then try with the below steps and check if helps.



Step 1: Sign out from the current user account and login to Admin account which has a Microsoft account linked
and check.

Note: Install all the pending updates and check restarting the machine.

If still the issue persists check with next method.


Step 2: Try a Windows store resetting.

1. Press Windows + R key.

2. Type wsreset and hit Enter.

Windows store will reset and start.

Keep us informed if the issue is resolved. We are glad to help you further.