Windows 10: Microsoft store not allowing me to install games

Hi


I went on my pc after not going on it for a while and I decided to play Minecraft. When I tried to play online it said outdated client I knew the game needed a update so I went to update the game on the Microsoft store. The Microsoft store did not show any updated and when I pressed check for updates it never loaded. I thought uninstalling and reinstalling would fix this but now I am unable to install Minecraft. I am going to try to provide as much information about my situation so we can find out what the problem is.

- the Microsoft store is unable to detect hardware

- the "wsreset.exe" command does nothing when I search it up in start and run it in cmd

-it appears that my pc is unable to check for updates even windows updates but I'm pretty sure its on the latest version 20H2-64bit


If you need more information please ask

-Thanks

:)

 

Minecraft installation in Microsoft store

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all games & apps from the store?
  

• What is the date and time on the PC and ensure it is correct?
• Do you get any error message or code?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Trying to install games from Microsoft Store on Windows 10

Thanks for the suggestions. I've tried each of these, with no results. I would also like to note that on the Microsoft Store app, in my library, the game is listed, however, no option to install it is given.

 

Install Microsoft Store Game In Specific Folder

Hi,

I understand that you want to organize your Windows 10 storage location. However, the feature you're looking for is currently not possible. We suggest sending feedback to Microsoft using Feedback Hub app. You can visit this
article to know more details about it.

Moreover, you could always choose a preferred location from the Store settings, or move installed content to a different drive. In case you have the OS installed on an SSD and have a dedicated drive for games, the feature will make it more convenient to
download games to a dedicated drive before initiating the download.

You can follow the steps below on how to install Windows Store apps on a separate drive:

1. Open Settings.
   
2. Click on System.
   
3. Click on Storage.
   
4. Under "Save locations," and on "New apps will save to," select the new drive location.

Once you completed the steps, new apps you download from the Windows Store will now install automatically in the new location.

If you need further assistance, don't hesitate to get back to us.