Windows 10: Microsoft store not doing anything after clicking install

Hi,


For some reason, my microsoft store has stopped working. When I click install on applications, nothing happens.


I have tried reset store and other methods with Windows Powershell and it is still not fixed.


Does anyone have any idea as to how to fix this bug?


Thanks


Axel

:)

 

Minecraft installation in Microsoft store

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all games & apps from the store?
  

• What is the date and time on the PC and ensure it is correct?
• Do you get any error message or code?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Microsoft Store is not working

Hi,

Thank you for responding.

Do let us know the exact issue you are facing in accessing the Windows Store?

Have you tried to reset the Windows Store as stated in the above response?

If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

Step 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

1. Press
Windows + X keys from the keyboard, click on Control Panel.

2. In the
Control Panel window, select Category and then select
Large icons.

3. Click on
Troubleshooting.

4. Click
View all and then click Windows Store Apps.

5. Click
Next and follow on-screen instructions.

Step 2: I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

• • • 
      

Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.

 

Error with Microsoft Store

Hi RafayShabbir,

Thank you for posting your question in Microsoft Community.

Let me make it up to you by giving you the best resolution for your concern with your Microsoft store.



Step 1: Reset the Microsoft Store cache

• Press Win + S. This will open Windows search bar.
• Type “cmd”, and then simultaneously press “Ctrl+Shift+Enter key”.
• Click on the Yes button.
• Then type in “Wsreset” and press Enter key for the command to execute.

Step 2: Run app troubleshooter

• In the search box, type troubleshooting.
• Click on view all and select Windows store app troubleshooter.
• Click next and follow the instruction.

Note: Once after the inbuilt
troubleshooter complete, I suggest you to restart the computer.



Steps 3: Install Windows update

• Press Windows key from the keyboard and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Please let us know if the issue persists.



Hope it helps,

Mithin EJ

Microsoft Community - Moderator