Windows 10: Microsoft Store not working correctly, how do I fix it?

Hello,I seem to be having an issue with MS Store, one that I have never encountered before and have run out of options to try and fix it. I have done all the usual "fixes", reset the store app via settings, reset via Command Prompt, run Powershell, made sure that my system files are up to date, even made sure my system date and time are properly synced and correct. Everything I could think of to try and resolve this issue and none of it is to no avail. And yes before you ask the all important question of "Have you tried entering you details in the dialogue box?" Yes I have even tried that and

:)

 

Microsoft Store is not working

Hi,

Thank you for responding.

Do let us know the exact issue you are facing in accessing the Windows Store?

Have you tried to reset the Windows Store as stated in the above response?

If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

Step 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

1. Press
Windows + X keys from the keyboard, click on Control Panel.

2. In the
Control Panel window, select Category and then select
Large icons.

3. Click on
Troubleshooting.

4. Click
View all and then click Windows Store Apps.

5. Click
Next and follow on-screen instructions.

Step 2: I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

• • • 
      

Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.

 

Microsoft Store Did Not Install Correctly

My Microsoft Store did not install correctly upon setting up my new computer. It has bashed any chances of playing certain games I really wanted to play.

I looked up ways to fix it, and I came up on this list: Microsoft Store doesn't open

Nothing on this list has worked. Microsoft Store still does not open at all and I need it.

 

Unable to launch Microsoft Store and Microsoft store apps.

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

• Are you getting any error message?
  
• Since when are you facing this issue?
  
• Are you aware of any changes made on the computer recently?
  

In the meantime, I suggest you to follow the steps from the article
Fix problems with apps from Microsoft Store to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

Microsoft Store doesn't launch to fix the issues you are facing in launching Store.

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator